Harpers — Local services in State College

Honestly the rudest encounter I’ve ever experienced in state college. I called two weeks ago for my dress to just be tightened and the tailor was sick, no big deal, said they would call me back when she was better. 4 days passed so I called since I needed the dress this week, they gave me so much attitude for asking the question. I finally got in with the tailor after showing up and them canceling my appointment in person which was ridiculous and unprofessional. I show up to my appointment the woman was extremely rude to me and acted like I was giving her a burden rather than paying her. She huffed and puffed when I told her what was wrong then proceeded to reprimand me. I am a freshman here, don’t have a car just needed a place to fix my dress for a decent price. I asked multiple times if the dress could be done in such short notice and Harper’s reassured me it would be. She was very annoyed by it and telling me she never does this after I said I will find someone else. Then proceeded to charge me 60 dollars to lift the shoulders of my dress up. I felt very uncomfortable and will not be returning. I was just trying to find someone in town to fix it for me, and I was very nice and flexible after they said I needed to come in the day I called. I am also a student with a schedule and a billion things going on so that was inconsiderate on there part. Overall, im super thankful they could fix it but the whole customer service situation really upset me. I really didn’t appreciate how I was treated and won’t be returning. If my mom was present I feel like I would’ve been treated completely different. I won’t be returning or purchasing again from...

I had several experiences over the past month or 2 while trying to get suits for myself and my father. The male owner is absolutely phenomenal. He was able to work with my dad who is absolutely fussy and annoying. I am incredibly grateful he was able to help him get fitted and have a suit that looks good. I was also able to get a suit and get it altered to fit well. We were able to use the suit package they offer to get a really good deal.

We had a lot of trouble getting them to contact us when our things came in. We were purchasing the suits for an event and we had to continuously call them to get updates on the ordered items. Through that process I was hung up on and left unprofessional voicemails. The suit that was ordered for me was not what I asked for. And most recently I was told that the final item had been sitting for a week with no attempt at contact to either myself or my father.

When we finally went in to pick up the last item, every single person in the store had to help find and ring it out even though it was already paid for and took nearly 45 minutes. The female owner was incredibly rude and snobby. Many of the student employees are very nice but not the best at doing their job and their turnover seems to be a lot of the confusion around my issues. Or at least that was the excuse I was given.

For the price I paid for everything, I am happy with the products I got but not...

Harpers is such a fantastic place. I loved shopping in the store when I went to Penn State a very long time ago even though I could not afford much of anything. Luckily, I have been back the past 25+ years post football games and visits. Recently, I purchased a very nice Penn State logo'd vest which had a defective zipper through no fault of Harpers. When I called, the owner Brian happened to answer the phone. He had a super pleasant demeanor and quickly understood the issue that I had and near immediately offered to take care of my issue. Without going into the details, he went out of his way to say I have you covered and with short supply I will call you next year when we reorder these vest and just replace yours. Fast forward to today (8 months earlier than expected) and my pre-Christmas replacement vest arrived and wrapped as though I was their best customer ever. My point is simple in a world of chaos and businesses going out of their way to make money as opposed to giving the premium experience that is deserved by all: there seems to be zero companies operating this way. Thank you Brain and Harpers as you all are in minority! I am now a customer for life and quiet frankly may only shop your store in State College. The best of brands, and awesome shopping experience, and I always walk away thinking what will they have next season. Thank you...