Matt was extremely professional, and did an absolutely excellent job to repair my MacBook Pro- had to replace ports on both sides. Backups to external hard-drive were failing. Could not disconnect external hard drive when clicking on the eject ikon. Working fine now! It is very difficult to work on these laptops, especially anything involving the logic board. Thank you so much Matt. You are a super technician and a very personal representative of the Computer Techie world!!! You know how to optimize to not just get a job done, but to maximize customer service above and beyond the typical...
Read moreI had a wonderful experience with AppleCare, thanks especially to Matt. He was incredibly kind and efficient, ensuring everything was corrected promptly. I had my laptop screen repaired, and although the typical repair time is 2-3 days, it was completed in just one day—very impressive!
Matt patiently and clearly explained each step of the process, from what had happened to the details of the repair and the pricing. His transparency and thoroughness made me feel confident and well-informed throughout.
I highly recommend AppleCare, and Matt in particular, for their reliability and excellent...
Read moreMy son recently had an issue with his laptop not turning on while on campus. He tried three places first—each either wanted to hold the computer for an unreasonable amount of time or quoted an outrageous price without even looking at it. Then he went to Mobile Kangaroo (thanks Matt!), where they fixed it in 15 minutes and charged a fair, nominal fee.
If you have a college student at Penn State who suddenly needs their laptop working, make sure they don’t get caught up in a shop that takes advantage of their limited options. highly recommend for skill, integrity...
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