Marshalls — Local services in Stonecrest

I live in Gwinnett County, and this was my first time visiting this Marshalls. I must say, I have never experienced this level of customer service in my life. I walked in right as they opened, and they were having their morning huddle before starting the day. Even though I wasn’t a part of it, I could feel the energy and love radiating throughout the store. It was truly amazing and an honor to witness.

From the moment I stepped in, every associate greeted customers with a warm smile and a cheerful ‘Good morning.’ They made sure everyone could find what they needed, and their kindness was unmatched.

I just want to say, keep doing what you’re doing, Ms. Janice, Ms. Jackie, Ms. Gloria J, and the young lady in the cowboy hat today (I hate that I didn’t catch your name). You all are amazing!

And the store was so...

I visited this location recently. Had a very bad experience with a cashier there. I was returning a pair of boots. After he processed my return, I asked the cashier if I needed to swipe my card. (I've returned items at stores in the past and did not need to swipe my card) His response in a rude nasty tone was "DO YOU EXPECT FOR IT TO JUMP UP THERE BY ITSELF"! Needless to say I was floored. I said to him that I did not like the smart remark that he had made..... No response from him. Is it just me or has others noticed the attitude towards "certain" customers from "certain" cashiers at some stores? 😒😒 Folks are really getting BOLD!! Needless to say MARSHALLS will not get another dime...

I have to give 1 star to leave a comment, but I’d rather have gave 0. First and foremost me and my mother are active customers to this certain location. Yesterday had to be one of the worst experiences that we have ever had at this location. SHAWNNA THE ASST GENERAL MANAGER was not only rude and disrespectful, but she was also non chalant and gave a I don’t care attitude after I simply asked her to help me with finding some comforters. Not only did she reply rude she shrugged her shoulders and told me to look for it myself. This is not customer service and if this continues I will discontinue my shopping at this location, if SHAWNNA IS THERE ASK A EMPLOYEE BECAUSE SHE WONT GIVE ANYTHING...