Munson's Chocolates — Local services in Stonington

We live in MA so we make it a point to stop by whenever we are in the area which is usually quarterly with my husband’s work conferences. Every time we go my husband always buys a pound of the Almond Toffee bark in the milk chocolate and at $32 per pound it’s not cheap! This last trip on 5/6/25, we bought our chocolate and when we arrived back our B&B, he found out it was all chewy and the texture was not good! The very next day we brought it back along with our receipt and because of their store policy of “No Returns” we were not even able to exchange it for the same item if it was indeed fresh. We threw out the $32 worth of bad chocolate bark in their trash! We requested to speak with a manager or owner so the clerk told our name and number and promised someone would get in touch. Still have not heard back from them! Will not recommend to fellow conference colleagues next visit in July. Never will buy from them...

I come to your store every year after visiting the aquarium… we absolutely love the chocolate here…today was a very special day for us… it was my husband’s birthday and my 21 month olds first time going to aquarium and then to check the shops out…we were picking out our items and then my son almost fell out of his stroller so I focused on his safety for a moment and the girl flipped out on us and was annoyed that we wanted to continue ordering? I was so confused and taken aback by how she treated us I actually said to her why are you being a passive aggressive Karen!? I may have said a lot worse to her but my son was in my arms… what is even scarier is when I was about to ask for her manager her name tag said she was the manager…crazy world we live in… I plan to call and complain about her, I attempted to today but I am told the office that deals with customer service issues will not be available...

You know the chocolates are great. So it's well worth it on that aspect.

I will caution on our particularly visit. The gentleman behind the counter was rather pushy and rude. In the sense that he seemed annoyed that we were asking questions about what some of the items were, as if we should know and he shouldn't have to explain it.

Also he did not understand we were trying to understand the pricing difference of the pieces, which left us guessing how much we were paying for stuff.

So up front just be clear and concise and ask the different...