Banner's Hallmark Shop — Local services in Suffolk

The store is well stocked and the women in the store were very polite, however, their prices on their Squishmallows are wrong. My boyfriend and I came in to purchase Squishmallows, he got 2 and I got 2. On my transaction one of the Squishmallows had a $24.99 price tag but it rang up for $31.99. On my boyfriend's transaction one of the tags said $10.99 and it rang up $14.99. We didn't notice this until we got in the car and looked at our receipts. At first we only noticed my transaction so my boyfriend went in with my card, the receipt, and the Squishmallows. The woman working there was very polite and helpful and fixed it. After that we checked my boyfriend's receipt and noticed his was messed up as well. He wasn't worried about it and didn't want to go back inside for $4, but this is an issue that needs to be taken care of so more people don't get overcharged. Again, the women were both wonderful, polite, and helpful. The store was clean and organized and well stocked. This is not an issue with their wonderful customer service, just with the...

A neighbor just recently lost his beloved puggle. I called Hallmark to find out if they carried any loss of pet cards and memorial items. Christy was very compassionate and pulled some items for me to look at before I even got to the store. I chose the simple yet beautifully worded card she picked along with the stepping stone memorial she had at the counter. My neighbor really loved his companion and is really hurt by her passing just two days ago. My neighbor liked the simple yet beautiful stepping stone so much that he has decided to use it as her headstone. Because of Christy's thoughtful compassion, my neighbor was comforted during his time of loss and he even had a little smile on his face after reading the card she picked out. He said that he had never seen a card like it before and that he really appreciated the memorial stone. Thank you so much Christy for helping to comfort an old veterans heart and for making him smile for a moment during his time...

If I could give this establishment zero stars I would. I had placed my name on a waiting list for an item back in August and here it is December and they still didn't get it in. On top of that they sold the display model without giving a heads up or letting me know that they sell the displays on December 1st. Along with they miss rung a transaction for WAY more than what I was purchasing and that took a hot minute to get that settled. I would highly suggest to never go to this store. No wonder why so many people are shopping online vs. dealing with...