Panera Bread — Restaurant in Suffolk

I've been buying my fav food here for a bit now, which is Chipotle chicken / avocado sandwich. Today at 6pm I ordered 2 sandwiches in the drive-thru and left. Found out the chicken was partial raw on both sandwiches. Went inside to get a new sandwich and the lady there was nice but the "manager", Kayvon, gave me that life less customer service treatment. Now, his approach is horrible for a manager.

I told the lady about the situation, then I told Kayvon that the chicken was raw. He goes and say that the chicken was already processed and cooked before it came to them, so it's not on them.. I get that. I was all calm and collected..

This guy asked me if I wanted a refund or a new order. I told him nicely that I want my sandwich remade. He said, "well, if you getting a new sandwich the next one gonna be the same", well I get my sandwiches here all the time and it's not like that all the time. He could've just said that he'd make sure that its all fully cooked?

Seriously.. PINK / SLIMY CHICKEN = RAW. Attention to details.. smh. Anyways, Laura is supposed to be the general manager. I'll call to report this to her in the morning because what I got from what Kayvon said, eating a raw chicken from Panera is a NORM. Is that right?

Anyways, have a good day.

6/2/22 - Update.

Ok, so yesterday, I was complaining about the manager, Kayvon, but seriously...I left the 2nd sandwich I bought for breakfast from yesterday after a retake of my order and surprise, surprise.....the chicken was RAW!!! AGAIN!!!

I was dmb and tried the chicken thinking maybe it's not raw, maybe it was from the bell pepper or whatever that red veggie is...NOPE!!! DISGUSTING!!! RAW CHICKEN ON MY SANDWICH AGAIN?!!!!

I've been getting my sandwiches usually in the morning and it's usually fresh/amazing. That one time I buy in the afternoon and it's raw chicken with blacked out...

So we went to Panera in Suffolk tonight. Pretty standard stuff right? Well, I would say above average here. Turkey chili was absolutely delicious. Just the right amount of spice and zip. And piping hot. Plentiful big chunks of turkey, beans onion and tomato. Fantastic Wife had the new Pepperoni and cheese baguette. Bread was toasted very well, the cheese was thick and plenty of pepperoni. The only thing she wished she had a side of sauce to dip it in. Apparently the tomato sauce that was on there a had soaked into the bread thus leaving her wishing she had a little more. However, she said it was delicious. I had the Asian Chicken salad. Oh good lord. People let me tell you about this salad......At first look I must say I was rather apprehensive about eating it. It looked gorgeous but the kimchi set me aback a little. I'm not one for sour cabbage. I'm really not. However, after mixing the salad and combining all the flavors with the Asian dressing.....WOW!!!! What a flavor rush!!!! The sweetness of the dressing was tempered by the kimchi and brought out a whole new flavor profile of exhilaration on my taste buds that I wasn't expecting, but truly loved. The large chunks of both roasted and crispy chicken were to die for. Perfectly done, juicy, and flavorful on their own. The greens were so fresh and crisp even they were a joy to bite. But aside from all that, were the little crunchy strips that were mixed throughout the salad. That added the crunch texture I was hoping for. The spice, the flavor, the crunch, perfection in a bowl. My hat is off to the crew at Panera Bread in Suffolk VA. You guys are top notch, and I'll definitely be back to try more masterpieces from you guys!!!! Ratings as follows: Service=A Food=A Atmosphere=Comfortable Price=B (Little pricey but still reasonable) Overall...

This was one of the worst Panera Bread locations I have visited. I arrived around 4:00 on a Saturday afternoon. There was no one in line. However, there was an employee doing something at one of the registers. He never acknowledged me and one he was finished his task he peeped around the corner and told another employee there was someone at the register. Strike 1. The other employee came out and seemed to be in a sleepy state. I had to repeat things several times. I noticed his name tag noted that he was a trainer. I hope not. If so it would explain a lot. Strike 2. Once I ordered my food. I went to the area where my order was being prepared and I could overhear and see the employees making my order which included a manager. I ordered two frontega chick sandwhiches one with extra chicken and extra onion. One of the employee stated how am I supposed to get all of this on the sandwhich this is crazy blah blah. The manager never informed them that a customer was waiting and maybe they should watch what they were saying. The manager was working on other orders and while doing so was touched things such as her hair forehead etc with her gloves. While I am not a health inspector I know that is a no no. Strike 3. Once I get home and opened the sandwhich neither of the sandwhiches was made correctly. One only had chicken and none of the other normal items. The second did not have the extra onions I requested. In fact there was one piece of onion on the sandwhich. The entire location was dirty. I definitely won't be back to...