I've been a loyal customer of Mars Vacuum Center in Sugar Land, TX, for more than two decades, and I have consistently had positive experiences with this reputable establishment. This family-owned store has been a part of our community since its establishment in 1964, and its commitment to providing quality service and reliable vacuum cleaners has been a consistent feature throughout the years.
Mars Vacuum Center's long-time manager and owner, Larry Watkins, has been overseeing operations for an extended period, and his knowledge of vacuum cleaners is evident. Larry's expertise is an asset to the store, and it's clear that he takes pride in ensuring customers receive attentive service.
The vacuums offered by Mars Vacuum Center are known for their durability and quality. The vacuum I purchased from them two decades ago served me well without any significant issues. Recently, I decided to upgrade to a newer model, and it maintains the same level of quality I've come to expect, with some modern features that enhance the cleaning experience.
One of the notable features of Mars Vacuum Center is their commitment to providing excellent service. They offer a demonstration room where customers can test different models before making a decision, which is a practical approach for informed decision-making.
Should you encounter any issues with your vacuum, Mars Vacuum Center's service and repair department is reliable and efficient, providing peace of mind.
Lastly, the store's location just off the I-69 highway makes it easily accessible, whether you're a local resident or passing through the area.
Based on my experience, Mars Vacuum Center in Sugar Land, TX, is a dependable source for quality vacuum cleaners and attentive service. With over 20 years of patronage, I can confidently recommend this store to those in need of a reliable vacuum. Their long-standing presence in the community, experienced management, dedication to customer service, and a solid selection of vacuum cleaners make them a reliable choice for your...
Read moreTook my Dyson for repair twice. They convinced me to buy $600 worth of vacuum and supplies and promised to give $50 credit for old vacuum. I left the store forgetting to get the credit so called the store to ask for them to credit me since I live 40 minutes away, so I couldn't go back same day. They said they would and to come back next day. I called again the next day saying I couldn't make it. They said they had to pull up my file and call me back. They didn't call me till the next day and told me they would not credit me. Finally, after arguing it out, they told me they'd give me two boxes of bags. Too bad I bought a box and won't need to use the ones they gave me for another two years. I was just trying to help a small business since my parents always had one but I got screwed instead. They claimed they gave me a $40 discount for one of the machines I purchased. And cannot give me another "discount". It was a trade in credit not a discount! And why would I ask for $40 discount and not my $50 credit? Makes no sense. Spent $600 on two machines and a bunch of stuff.... from someone I don't trust anymore... now I'm second guessing weather they gave me a new vacuum. They took it off the floor w no box. I was ok with it till they were...
Read moreAbsolutely the best shopping experience I have ever had!!! The prices are unbeatable (I am so glad I went to him instead of buying online) and has a large selection of amazing and quality vacuums. Mr. John spent a good amount of time speaking to me about all the differenct vacuums and showing me demonstrations. He patienlty and enthusiastically answered all my questions (and I had a lot) and worked with me to find the best product to fit my needs. I think he converted me into a mini ametur vacuum enthusiast! They are also qualified service centers for many brands and stock a lot of products needed such as bags, hoses, etc. Mr. John has an inviting personality and is incredibly knowledgeable, caring, and passionate for his work. I cannot express enough how great of an experience it was to buy here. I ended up getting a beautiful Miele at an unbeatable price and I am beyond happy with my purchase. I know I will be going back for as long as they...
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