Nails Unlimited — Local services in Sugar Land

I was searching for a nail salon closer to work, since I live in Katy and can't get back to my preferred salon as often as I'd like. The receptionist was extremely nice and the atmosphere was clean and inviting. These are the only reasons this salon might have gotten more than one star. The following is why they would get NO STARS if that was an option.

The pedicure was mediocre at best. My heels were "scrubbed at" rather than being taken care of. I've had to go to my regular salon to have my nails trimmed (Day 4) because Nails Unlimited didn't cut them short enough after I asked twice for them to go shorter.

And even more irritating, they charged me $25 for nail art on two of my toes. The price for this service on their price sheet is $3 each. That would be $6. I have absolutely no problem paying a little extra, but $25?

When I questioned the receptionist about this charge, she told me she didn't think it was right, but it was the direction she was given by the owner's mom. She gave me the owner's contact information and assured me that the owner was very prompt to respond. It has been over a week now. I've received no response to my email or phone call.

When I went back to the salon on Thursday of last week to retrieve items I had left behind, I did receive assurance that my situation was being cared for. I was told the refund would be processed immediately. It's now Thursday - a week later. There's not even a pending refund on my account. The receptionist keeps insisting that she's processed it twice. My bank account shows nothing. I think I'll believe the bank.

I asked for a cash refund today and was told the owner would call me. I doubt it very much. Even if she does, I'm so done with this salon.

There are far too many nail salons out there to meddle with this one. Find one that values their customers and does a...

Update: I had a groupon for 2 manicures and first service was done well enough for me to tip and return for the next. Now on to that...

Nail salon was very clean upon entering and receptionist was professional but the quality ends here.

Nail tech cut not one (which happens from time to time) but 4 cuticles up and ignored me when I told her she'd cut me. On my second attempt, I then ask for antiseptic and she says "ok, go wash your hands first." I come back and she then starts applying nail polish meanwhile my cuticles are burning and CLEARLY BLEEDING. Mind you, not sure what kind of manicure last 2 minutes. Hands didn't have time to soak and she literally applied a pea-sized amount of lotion. No relaxation at all. Then leaves me to dry and starts on another customer.

After drying I got some antiseptic from the cart myself and put on my hands. I go to check out with the receptionist and she's still all smiles like, "How was everything?" I proceed with a long "Ummm... it was o.k." (defintely not great). And the tech comes up (waiting for a tip maybe) and I turn to leave.

It's less than 24 hrs later and their strangely thin Opi nail polish is cracking (this stuff always adheres to my nails great for at least a week). I'm not bothering for a repolish or anything due to my hands being extremely sore....

I recently bought a groupon with Nails Unlimited for 2 classic manicures. The first manicure I had done was very well executed although the technician seemed very annoyed that I came in with a Groupon. After leaving a generous tip, I was told I could come in and redeem my other manicure at another time with the same Groupon. I was given no type of voucher or anything, which seemed a bit odd to me. Fast forward to today....I called in and asked if I could come in and get my second manicure done since my Groupon was for 2 basic manicures and I only got one done. She tells me that they should've given me a voucher that I could redeem on my next visit. I told her that no one gave me anything. I then found out that my name wasn't even in the records so they had no way to prove that I had gotten a previous one done. So now I am unable to redeem my other manicure and I have basically lost money in the process. Very disappointed with how they handle their business and I will not be giving them anymore money with or...