Ashley Store — Local services in Summit Township

I hate writing a review like this but it needs to be. My fiance and I made our 1st big living room purchase. Its a beautiful sectional that we will love (ONCE WE GET IT!!) We ordered back in the middle of October and were told we should have it middle of November early December. That did not happen. I do understand with the pandemic things are extremely delayed and what not but that is not what my complaint is. Got a call and a text to confirm delivery on 12th of January and it was supposed to be delivered on Friday the 15th. So in preparation for that we gave away our couches to make room for the sectional. Sectional arrived on Friday at a great time delivery guys were super friendly but they never pulled the couch out of the truck do to extreme damage to two of the 3 pieces. (Again I understand these things happen). Was told that new pieces would not arrive at the store until Monday and we would get scheduled for a delivery on Friday afternoon between the hours of 2pm and 5pm. So I call off work again and waited till 5:30pm to call for an update. Was told "you are was the next stop and they were in my town so it shouldn't be much longer". Waited till 7:30pm to call and the offices are closed and no couch was delivered. Called and left a voice mail that night around 8pm or so. I waited for them to return my call until 10:30 am. Called and was told they had no clue what happened but the trucks are already out for delivery for the day and they would not be able to make a delivery till Friday the January 29th. So this will be almost three weeks without furniture and 2 days of worked miss and all they would do was waive my delivery fee. I got no explanation for why my couch was literally in my very small town at 5 but never received it. Very...

Update. Today was a better experience and the situation was corrected from previous issue.

Well, Being with John V 18 yrs..I was hoping fir the best after the last fiasco 2yrs ago involving very poor customer service including a CS rep lying right to me.

Well, unfortunately nothing change.

Day 1. 1 sales rep Ashley asked to assist me an was very pleasant. But every1 one I counted 4. Ignored me and continued there personal conversation w/teammates. I was the Only customer in the entire building.

Day 3, I returned 2 days later and it just got worse. Between the desk CS to a manager telling me multi times just put your return credit on your account. You Can definitely. and he repeated it multi times that I definitely can use that credit On line at Ashley, and John V.

No you Can't , per Your on line sales that Credit is only good In store where thete is No item I want.

I Called the store asked specifically for that manager and was told by the same CS, he's busy I'll take name and he'll call you.

Tha was 3 days ago

I'm aware they couldn't care less about this review. But I put it out...

My previous experiences with this store were actually very positive. My wife ordered a bed online and it was delivered to our house a month and a half later. We set up the bed and it broke within 5 minutes of us sitting on it. After many calls to corporate I finally got to talk to a human being who said they would send out a replacement but would not offer any time range on when we received it. I offered to keep the bed and repair it for a discount and they offered me 10% of the original purchase price. Meanwhile we have a broken bed and are out the money we used to pay for it. This happened about a month ago and I have not heard a thing from the company. I’m very disappointed in the quality and the customer service.

Months later I still have not heard anything from corporate and have not received my new bed. Absolutely zero contact from anyone updating me or offering information. Very dissatisfied with the customer service and the product. I contacted customer service and they said they couldn’t do anything. They said they could send me the broken part of the bed. But the entire...