Best Buy — Local services in Summit Township

First, the good news: Drew in appliances and Nick and Andrew on the delivery truck were great. The fridge seems to be fine. Then it goes downhill. Long story follows:

My wife and I ordered this fridge a few days ago online for our tenants, who are moving in today (Friday).

As part of the online order, I selected Tuesday for a delivery date, which was confirmed.

I then called Best Buy to see whether a military discount is available. (It isn't.) During the call, the woman asked me when I'd like it delivered. I told her I'd arranged for Tuesday and she told me there was no mention of that in my order. She told me that only Friday was available. Not the happiest circumstance, but Friday (today) is the drop dead date. I needed that appliance today. Friday it was to be.

That night, I got a confirmation text from Best Buy that the delivery would be made SATURDAY. No good. My tenants move in Friday and I'd promised them a new fridge based upon promises Best Buy had made. I was on the phone for hours and hours with Best Buy corporate and the local store to get this fixed.

Miracle of miracles, I got a text Wednesday night that the refrigerator would be delivered Thursday from 8-noon. Super! I called corporate to confirm, then called the local store the next morning to doubly confirm when they opened at 10. So far, so good. I waited at the location until about 11, then made another confirmation call. I was assured that the fridge was on the truck and that I'd be getting a call from the driver soon. Noon came and went. Three more hours came and went while I was cooling my heels. I called the local store yet again and they finally admitted that my fridge wasn't on the truck, nor was it coming until Friday.

I received a call late Thursday afternoon from Nick, the delivery driver (great guy) and was informed that my appliance would be delivered Friday between 9 and 11. It was. The delivery went smoothly and the fridge seems to work well.

Bottom line: most of my Wednesday was shot, spent on hold with Best Buy corporate. Most of my Thursday was shot waiting at a vacant house (much of that time on hold with Best Buy).

I don't believe that I was dealt with courteously nor honestly. I never received return phone calls when I was promised them (except by Drew in appliances). When I did speak with the store or corporate, I was given innacurate information. Sure, everyone used polite language, but courtesy would have dictated keeping me in the loop with return calls relaying correct information. I would not have wasted most of two days tracking this down.

If Best Buy wants to sell online, perhaps they should take a closer look at Amazon. I've never had anything but pain-free, seamless purchases from them.

Oh, yeah, I should mention that no one from Best Buy has made an offer to adjust our purchase price for our trouble.

My wife and I are beginning to search for three new major appliances for our kitchen at home. Let's do the math: both Home Depot and Lowes offer military discounts. I've always had good experiences with both places and when there's been any kind of a snag, they've stood on their heads to make things right. Guess where we'll start looking.

My apologies for writing a novel. No apologies will be forthcoming...

Best Buy, Erie PA - Customer Experience. Ordered a dryer on 5/28 - was back ordered until 6/29. A long time to wait, but a good deal, so okay... on the scheduled delivery date - 6/29 - my flight home was cancelled and I couldn’t make it... called them, apologized, and rescheduled for the next Friday. Received an email later saying my delivery was schedule for the following Tuesday instead - 7/3. Yay, I thought, earlier than expected. Took off work and waited. Didn’t hear from them by 1:00pm and started getting worried, so called the store. Confused warehouse employees told me my dryer was there, but not scheduled for delivery until Friday - confusion all around about why the computer said Tuesday, but for sure I was on the schedule for Friday - 7/5. Okay... took off work again. Friday comes, still no word from BestBuy. At around 11:30, I get an email saying my order has been cancelled. Definitely not by me, so I give them a call. Manager Jake tells me there was a computer glitch that caused that and the system has me scheduled for a 7/29 delivery... seriously, I say, and explain the saga. He feigns sympathy and tells me he’ll contact the delivery company to see what they can do. After taking two afternoons off work I’m frustrated, but it’s not his fault I tell him and myself. He calls me back shortly and tells me the delivery driver will try to get there today and if not will go outside of his normal schedule to work with me. This came as news to the delivery driver who told me he “didn’t know what the guys at Best Buy were telling me” but they overloaded him with deliveries and there was no way he was coming. Said he’d call me on Monday and let me know what he could do - and that he looked at the schedule and Best Buy now had me listed for August. Seriously?? Lo and behold it is now Monday. No word from the delivery driver and I just got an email from Best Buy telling me my order was completed and asking me to complete a survey about my experience. Needless to say, my survey results do not reflect upon them well. I know they could care less being big corporate and all, but I hope someone reads this review and decides to shop elsewhere. Terrible...

Service sucks! I ordered a Samsung Galaxy watch 7 from samsung which is back ordered. So i ordered it with a trade of my current watch. 100.00 Then someone told me best buy had it in stock and you get a free band. So i went to best buy in erie pa. I asked for help. The employee Gina helped me. I asked her, do i get the same deal as Samsung, she said yes but you also get a free watch band. So in front of her i said if i can cancel my order with Samsung I'll buy it here. I was able to cancel it. So she proceeded to ring up my watch. Now im told i cant give you the band cause it is sold out. So i asked if I can get it when it comes in. Certainly she said. So I said okay proceed with the purchase. Then she said the sale won't go through unless we take the watch band off so I'm not going to be able to give you the watch band. I told her to proceed and I'll take it without the watch band. She then said it will not allow me to give you the trade-in it will only allow $15 so now the order is $170 more than what I was originally told after I already canceled my other order through Samsung. They would not honor the trade-in nor would they give me a band. Both of which is on their website and the person waiting on me told me said I would get both. So now i paid full price, with no trade and no band. Would not honor their advertised deal. I was there over an hour and i was told to contact customer support. I did that only to be on hold for 20 minutes then the system hung up on me. I did this 4 times. Then i gave up. So i tried to call and speak with a manager of the store. Again on hold for 20 minutes then i was transfered to customer service where i was told they can only help me if i wanted to place an order. Now i am out of luck through samsung as i canceled my order amd i left the store with nothing. So that trip so best buy cost me over an hour of my time and 170.00 that i cant redeem. I got nothing.. I will never order or buy anything from...