Sleep Number — Hotel in Summit Township

The initial experience at the store the day we made the purchase was fine. Since that it’s gone terribly. After waiting weeks for the delivery the truck was missing part of our bed. The technician advised the part would be sent over night to our residence for them to return and complete the install. Later the same day we received a call saying it would be 9 days before their return, we don’t have a bed. 9 days later the install was completed. That night I tried using the Responsive Air on my side of the bed, it completely deflated my side. I tried it for another night with the same results. The next night I turned off the Responsive Air with no problem of lost air. I contacted customer service who attempted some online adjustments making the determination that the pump may be defective. Another appointment was made for a technician to come look at the bed, lost track of the days, about 1 1/2 weeks out. The technician arrived early on the scheduled day. He made the determination that the pump was defective as customer service expected. Guess what, he doesn’t have a pump! After discussing it with the technician we decided to change to a flex top from a split king. The flex top will come with a new pump. About 1 1/2 weeks later the new mattress is delivered. Sleep Number charged $199.00 for the delivery even though they needed to come for a bad pump anyway. Tried the Responsive Air that night with the same results, complete deflation. After trying for another night or two customer service was again contacted. Again they attempted to correct the problem online. After 45 minutes they said the base line on the new pump wasn’t set correctly at the factory. All should be good now! Tried Responsive Air again that night, same result, complete deflation. I again contacted customer service. Again we go through diagnostics online determining the we may have another bad pump. They asked if I would do the installation to which I responded no. They agreed to send out a technician for the installation. At this time I was told they would email me a return sticker for the old pump to be take to the UPS store. I explained it’s a 30 minute drive each way to the nearest UPS store asking why the technician couldn’t take it with him. I was told I would need to handle the return. At this time I arranged for a full return of the bed. The return was scheduled another 1 1/2 weeks out. Prior to the pickup date I received notice that they would be there between 4:00 and 7:00 in the afternoon. The morning of the return I received a call from a man saying that his technician had called off but he would head out himself arriving at our place by noon. About 40 minutes later Sleep Number delivery calls saying they would need to reschedule. I told them of the earlier call to which they replied they would call me back. A short time later they called back saying the route had been canceled and the earliest they could make it would be 3 days later. Our new bed was delivered this morning by the local furniture store as scheduled. It is leaning against the wall waiting on sleep number. After the initial purchase, the local sleep number store completely wiped their hands of it saying there’s nothing they can do. The end result is we are out hundreds in return fees and still can’t set up our new bed. I will update if the next scheduled return...

My husband and I just bought a sleep number in the middle of July of this year and our salesman at the store was wonderful couldn’t be happier super great guy super nice everything was great. As for the delivery not so much, we were given a date at the beginning of August that our bed was going to be delivered and a message stating the time they were going to be there. They showed up an hour and a half early and we never received a message or call that they were going to be early. So needless to say we missed our delivery, so we were were another delivery date a week later. We made arrangements for somebody to be there because my husband and I both work and were sent a message stating the time they would be there two days before. The day we were expecting the delivery we got a text massage 2 almost 3 hours early stating they bed was on its way. We then got a message 3 hours later saying the bed wasn’t on the truck abs they were changing the delivery date AGAIN! So we now have been waiting almost 2 months!! We were given this Saturday the 28th to be the new delivery day and just sent a message of the time frame so we made arrangements AGAIN. Just received another message that they are pushing the delivery to SEPTEMBER 2nd!! This is ridiculous and they need to get their delivery’s straight!! I have cancelled to many plans and had to take off work!!

Again the sales men in the store was great but the...

We went to our only Sleep Number bed store in our area on a Friday afternoon. There was only one customer service girl in there and she was on the phone when we went in the store. She was able to finish her phone call and asked us is we needed help. Yes, we did. We had 2 different friends that had told us that they gave our names as "referral" to go to Sleep Number beds. So both friends ended up purchasing Sleep Number Queen beds. We asked about this and the sales girl told us that the offer expires in One year. So we knew that the first referral was lost. So then we were told by our recent friend that they told their sales person that we were the ones that encouraged them to go buy a Sleep Number bed. So the sales girl looked that account and stated that they had Never given them our name for a referral. I know my friends had told me that they gave our name as a referral but whoever their sales person was never put our name on the referral information. So I called my friend and sure enough she said over the phone to our sales girl that she had given their sales person our name as a referral. Long story short, we had the same sales girl as they did. She had never put in a referral for us. Just wonder hw many times this...