Texas Roadhouse — Restaurant in Summit Township

My husband and I LOVE to eat here! But we will NOT be back after our most recent visit this evening. It was our 1 year wedding anniversary so we wanted to go to our favorite place to eat! All we want is to enjoy Texas Roadhouse, but apparently thats too much to ask for. Literally EVERY. SINGLE. TIME. we go, there is an issue! Or should I say MANY issues! First things first, there is a MAJOR issue here with their silverware.. for some reason, its NEVER CLEAN! It usually takes about 2-3 sets before finally getting a TRULY CLEAN set! They always have crusty food and grease caked on them. Tonight was the same deal, and there was also what looked like parts of peanut shells inside my rolled napkin. When we asked for a new set, we still didnt get one. My husband and I had to SHARE his silverware!! Next, for some reason it takes a rocket scientist to put a food order together.. because MY food NEVER, EVER comes out as I order it. I literally order the same exact thing every single time I come here. Its never my husbands food thats wrong, always MINE for some reason. And its not like I special order it, Just how it is on the menu. I order smothered chicken with brown gravy.. they'll bring it out with no gravy.. or with jack cheese on it instead. Tonight, the order was right.. BUT.. there was CORN on my plate, when there is no corn in what I order. And they also forgot my side of ranch. I had to ask for that TWICE before actually getting it. When I brought all this to their attention, I was told, its "because the corn is next to the other food, thats why" okay.. well thats never happened before for one, Plus.. thats cross contamination for two. I didnt order corn, thank you. What if someone is allergic to something like that.. and you're just acting like its NO BIG DEAL AT ALL.. "No ones allergic to corn..", the manager SNAPPED.. like.. really?! Next, the guy that brought our food out said he would be back with fresh rolls and never came back.. we were literally DONE with our meal and talking to the manager by the time we got another basket, ONLY because we complained about it. Once we were talking to the manager, whom we've spoken with before since we've had many problems here before, she was EXTREMELY RUDE and had a NASTY attitude with us about everything. Like, first off.. maybe fix the issues in this place and with youre employees first BEFORE you start taking this out on your customers. Because we shouldnt have to complain EVERY SINGLE TIME we come in! We shouldnt be having issues EVERY SINGLE TIME we come in! She sure made it a point to mention that as well, that she sees us in there all the time complaining.. well.. that should be telling you something then, shouldnt it?! Im SURE were not the only ones having these issues! All this made us NOT WANT TO COME BACK!!! This made us HATE Texas Roadhouse!!! If this is the experience we get EVERY time we go, if this is how we're treated, then we'll just start going elsewhere! They ruined my birthday dinner last year, my birthday dinner this year, now my anniversary dinner... I didnt even get to eat. My husbnd left nice and full while I left stomach nearly empty, in tears, and angry!! He was upset because I was so upset.. this ruined our WHOLE NIGHT!!!!! THANKS TEXAS ROADHOUSE, Not like I was hungry and wanting some good food and a good day on my anniversary...

My experience didnt start out great, to be completely honest. I wasnt feeling too well today and so I couldn't join my dad and husband for my dad's birthday celebration, so my husband ordered my meal for takeout. I ordered a ribeye medium rare, mushrooms and a loaded baked potato. When I got my food, my potato wasnt loaded, which made me a bit upset since there wasnt even butter in the bag for it, but I figured whatever, I had sour cream at home, the loaded part was on the receipt but it doesnt look like my husband was charged extra for it so it was fine. But then I cut into my steak and it was THIN and was well done for SURE. I was pretty upset by this but I knew Texas Roadhouse is usually busy so I figured it wouldn't be a big deal. I drove up as I was feeling a bit better and explained to the manager what had happened.

Let me start with my experience, this manager was SO kind and also so pretty, I wish so much I had gotten her name because she was so to the point and apologetic, she was ready to make things right.

Maybe 15 minutes of waiting and she had gotten me a brand new steak, a new potato with the loaded toppings on the side, new mushrooms EVERYTHING. THEN she asked if I wanted rolls for free and insisted I get a dozen. When I tell you these had to be FRESH out of the oven rolls, they were STEAMIN hot and delicious!!! I got home and my food was PERFECT. Genuinely think it was the best Texas Roadhouse steak ive ever had.

I wish SOOOOO much i could have gotten the manager's name, she went above and BEYOND to make sure I was happy and was so sweet and apologetic. To the manager if youre reading this, THANK YOU. You did a FANTASTIC job, Ive been to Texas Roadhouse everywhere and my experience with you was the BEST experience I've ever had. Thank you a million times, you truly made a crappy day and turned it so quick!! You should be proud of yourself and I hope so much youre training others to be just like you.

TL;DR- the night manager was genuinely the best of the best, and turned a not great dinner to the best dinner ive EVER had and deserves every...

Being Easter and closing early at 8:00, we arrived at 6:00. May I say we are visiting from Kentucky. When our waitress ( never gave her name, but had very un-natural eyelashes that came to the table be for her) came to get our drink order was upset because we were still waiting on an extra guest. She said," does the front desk know? I know that they didn't put a sign up, but we close early tonight. Our guest, had never been there before. Our waitress, was at our table for his drink order before his butt was all the way on the seat. He ask for coffee. Her response was, I will have to make some, would you like something else? His drink came. She wanted our order. Our guest hadn't even had a chance to look at the menu. Ordered an app to give him time. She came back minutes later took our orders. Our app came. No problem. Another server brought them. We waited forever for our dinners. She asked us to cut into our steak to make sure they were done right, when I told her they were over done, she walked away and disappeared. One of our sides was missing. I had to find a different server to find my server to make it right. The other server came to the table found out what was missing, and that it could be brought in a to-go. Our server brought it to the table with hands full of cleaning supplies. Dropped it on the table. I asked for a box. She asked if we all needed boxes. My husband replied that he wasn't done eating and didn't know. She brought boxes for everyone. She said, " I brought boxes for everyone, a bag to put them in and your bill as she dropped them in front of me. She proceeded to clean, spraying and wiping all the tables right around us, making us more uncomfortable than when we just sat down. The Texas Roadhouse will probably never be visited by our family member ever again anywhere, or by us in Erie. We did still tip her, but she really messed up because we tip well over what is suggested and only tipped a fair...