Cove Carpet One Floor & Home — Local services in Summit

No one matches Cove's quality - from product to installation - this is hands down the best company I've used for carpeting. We recently had two wool area rugs serge-bound and rolled out. The serging was gorgeous. The regular-bound carpets we ordered (three others) were also great & Lori (who helped me pick everything) was really focused on making sure we picked the right direction to have them cut so they would look good from every angle in the room (some carpet patterns look different depending on where you stand -- I didn't know that, but Lori did + gave great advice).

The installers were meticulous about getting the carpets exactly where we wanted them. They weren't offended or irritated when I asked them to move it an inch forward/back (unlike the guys who delivered my couch.

Last year, we had wall-to-wall installation of our basement carpet. It's a massive space & while I know it must be seamed in several places, YOU CANNOT SEE THE SEAMS. It is a masterful job! At our other house, I unfortunately went with the contractor's guy for carpeting -- the other company's install (and carpet) simply can't compare -- there were loose threads at the seams visible immediately after install which they claimed couldn't be fixed. I know if we'd have used Cove, that would NOT have happened.

Finally, this is a family-run business: my parents bought wall-to-wall carpeting from them when I grew up & it's honestly a pleasure doing business with people who are actually willing to invest in a relationship with a customer. I will only buy carpets from Cove. They...

I cannot thank Lori and the entire Cove Carpet team enough for going above and beyond. This was my first time purchasing a custom installation so I had a lot of questions and concerns which were all patiently addressed. Their selection of products is excellent and I was expertly guided through the seemingly daunting process of picking the perfect carpet.

When I say that Lori went above and beyond, she really did by pulling all the strings possible to get the carpet delivered and installed on time when promised. This is an extremely tall order especially due to all the delays and setbacks due to COVID.

For future projects, I will absolutely be a returning customer and highly recommend Cove Carpet to my friends and family.

So, 5 stars for the process, 5 stars for the experience, 5 stars for the end result. Thank you so much,...

Didn’t get very good customer service with Cove Carpet when we were shopping around in September. I would recommend any other carpet/flooring business nearby. Two stars since they have a wide selection so you can see different samples. But don’t expect them to go over it all with you.

Ron was a little standoffish with my wife and I, and tried to avoid telling us any prices until after an hour of asking. Showed us six seemingly random flooring samples (out of the dozens on the walls) after 45 minutes and asked us if we’re ready to buy. After a bit over an hour, just said “I have to see another customer now”. No goodbye, thanks or anything, just walked away. After another more protracted visit and call, they ultimately didn’t even give us a quote in writing.

I recommend staying away and...