Nordstrom Rack — Local services in Sunrise

Yesterday, we went to pick up an item for my daughter that was shipped for pickup at the Sawgrass Nordstrom store. The experience went from bad to worse. First of all, after ringing the bell three times, an associate by the name of Sophie came out and was extremely abrupt with my daughter who showed her the order number on her phone, after which this Nordstrom employee told her she wasn’t going to read it from her screen and rudely demanded that my daughter read it her to she could type it in. She was unable to locate the item in the back and simply said there was nothing she could do even though the confirmation email said it was ready for pick up that day. When we spoke to an assistant manager by the name of Anthony, he told us that confirmation was an estimate and that he could do nothing as he was not committed to deliver the product that day as per the confirmation email and that I could call customer service myself to track down the item that was supposedly out for delivery that morning. When I finally spoke to a manager by the name of Omar, he took my information down and said he would call me that night to let me know if they could locate it at the post office. He never called, and today he never showed up to work as promised, so I called and asked to speak to the store manager (or to be transferred to the store manager’s voicemail if he wasn’t available), and I was transferred instead to an associate by the name of Edward who was very rude and simply hung up on me. It is clear this store is very poorly managed, and the employees do the least possible to provide customer service! I hope this is not what the Nordstrom brand has degraded to, as we recently purchased a car seat, baby stroller and a number of items from the Tampa store in the International Mall to get ready for the...

Today I went to return a pair of shoes I received as a birthday gift yesterday. When I spoke to the cashier Mercedes I made it clear that the shoes were GIFTED to me and I’d simply like to exchange them, but need to know the amount so I could find a shoe equivalent to the price. She first had trouble finding the account, then when she did she informed me that they were from Nordstrom’s so they wouldn’t be able to do any exchanges. I wasn’t aware that there was a difference between the stores so I then asked if I could receive a store credit because I simply wanted a different pair. She again said no, only a refund would be possible, so I decided to just keep the shoes and try going to the direct store. I couldn’t even take the shoes because WITHOUT my authorization she had already processed the refund to the card. She seemed to have wanted me out her line quickly and assumed a credit would suffice but I was highly displeased because again this was gifted to me and had I been given the choice, I would’ve just taken the shoes and left. There was no apology so sympathy and even when the manger Anthony came out, there wasn’t any effort to apologize for the error the cashier made nor care to rectify the situation. Just a simple “the refund has already been processed so unfortunately there’s nothing else we can do”. Terrible customer service from mainly the cashier Mercedes but also the...

I wanted say I had great service from Laura the cashier last night This is my second time in your store, then this happened.

Laura was checking me out and the colleague next to her asked her a question about a return, didn't have a receipt for. The cashier was so nervous, so she asked. The customer started complaining and yelling for no reason. " I always return without a receipt." Then Laura said to the cashier call a manager. Then while I was walking out of the store I overheard the customer talking to a guy supervisor complaining about Laura, so I stopped to listen. I was going to say something but I left very displeased, so now I am writing this.

It was busy and not enough cashiers.

I am retired. I worked in retail for years so be nicer to...