GameStop — Local services in Sunset Valley

Worst Gamestop experience I've ever had, might sound a bit over dramatic but I felt like I had been robbed. Went in to buy a game, the Employee helping me out sounded very helpful and nice, told me the game I was buying was $17 NEW, I thought "what a deal!" He even asked if I wanted to use my pro member $5 discount, I said sure why not. I was a fool for not questioning why the game was still $17 something once he had the total rung up INCLUDING my discount! Almost home, I decided to check my receipt at a stop light, turns out that I was charged for a video game warranty at around $10 and some change! The game was originally priced at around $12-$13 on the receipt, but he had given me a pre-owned version of the case that had a $17 tag. So to Recap my frustration, I was given a crappy generic gamestop case, got charged with a $10 warranty without my knowledge, and had my $5 pro discount wasted because I was charged way more for a game that should've been way cheaper! THANKFULLY, I went to a different Gamestop that was close to where I was, and they took a look at my situation. They were very helpful and also seemed to be frustrated with how I got scammed, I ended up getting a refund including my discount refunded, and even managed to find a $10 version of the game with it's original case! I don't want to drag down every employee at this location or anything like that, I understand that mistakes can be made, but for things like this to be overlooked is very...

Customer service has died. I stopped at a nearby GameStop (not this location) and an individual helped me look for a used game for my son. Unfortunately they were out of stock at that location and referred me to Brodie Ln (this location) as they had stock. I drove straight there and arrived at 730 (store hours are to 8pm). I went to go inside and the door was locked. I could see the man at the counter and he pointed at his watched and shrugged-as to say “sorry dude we’re closed”. I called the location I was just at and the other employee said it was her manager and she would call to see if he could help me out. The answer was no-“I closed the registers”.

This order now goes to amazon for a new game out of spite.

@ GameStop. This type of service is why brick and motor stores die.

@brodie manager-take a lesson from your employee in customer service. She was very helpful, you...

Went in for help on buying a new gaming system...upon asking the manager, Jeff, about system and Perks that came along with the store rewards program all he could say was he didn't really know along with "I'm just the store manager I just sell them". Wasn't helpful at all. Asked a few more questions and continued to get the same answer. Very unprofessional in the way he talked to us. We came in about an hour before closing knowing what we came in for and felt as if we were a bother being there. This isn't the first time we have visited this location nor was it the fist time we have spoken with the manager, we were treated the same way both times, as if we were a bother. Won't be returning to this location. Not good...