CAVA — Restaurant in Sunset Valley

I live a long distance from the store. My wife put in a mobile order and asked for her dressing on the side. Once I deliver my pregnant wife her food she finds no dressing to be found. I should not have to go behind the staff to ensure my order is correct….. now it’s a $17 bowl of lettuce and sides. Mad Greens got it right every time and in fact does not make my wife mad.

RIGHT NEXT DOOR FOLKS

Edit. Round 2 I’ll give this place another shot. I place an online order and receive the notification that it is ready at 6:48pm After I arrive at 6:50 or so I check the orders shelf, since my order is marked complete, and I don’t see it. I wait in line and ask the young man behind the counter where he points to the wall of orders and said it’s over there. I assume it will be out shortly but after 15 minutes and still no order I wait in line again to ask if it is ready….. I get a young lady this time, seeming very uninterested. I ask for my order again and then I see them start to make it…. I go and sit down again and when the same young lady comes out with my order she drops it on the table I’m sitting at. Not only was this disrespectful THE ORSER WAS MISSING ITEMS AND WRONG AGAIN!

very aggravating to show up after my order is marked ready to see them make it in front of me AFTER clearing the line. And I had to ask on two separate occasions where my order was and no one was even working it. What is the point of ordering ahead? I will not be coming here again missing dressing missing sides missing toppings and no silverware like I asked. There is absolutely NO communication here and I could not be more displeased with the service at this location. Y’all get...

Cava Mediterranean on Brodie Lane in Austin is a fantastic spot if you're looking for fresh, customizable, and healthy Mediterranean fare. It's essentially the "build-your-own-bowl" concept perfected for a delicious and vibrant meal. The standout feature here is the sheer variety of options. You start with a base like greens, rice, or a pita, then load it up with an impressive array of dips and spreads (their Crazy Feta and Harissa are fan favorites for a reason!), flavorful proteins like grilled chicken, spicy lamb meatballs, or falafel, and a bounty of fresh toppings and dressings. This customization means you can tailor your meal exactly to your preferences, whether you're looking for something light and veggie-packed or a more hearty and satisfying bowl. The ingredients always taste incredibly fresh, from the crisp vegetables to the tender proteins. The flavors are bright and authentic, making for a truly enjoyable meal. While it can get busy during peak lunch and dinner hours, the line usually moves pretty efficiently, and the staff are generally friendly and helpful in guiding you through the choices. If you're a fan of Mediterranean flavors and appreciate the ability to create your own perfect meal, Cava on Brodie Lane is a consistently reliable and delicious choice in Austin. It's a great option for a healthy and quick lunch or a...

Pretty disappointing. Two of us picked out all the ingredients we liked in big bowls. Very large portions. We also ordered one drink, a diet soda.

Maybe we should have picked one of the combinations they had because neither of us really liked our combinations. The flavors didn't go well together. I took about half home but tossed it later as it didn't appeal to me at all. My lunch partner left over quite a bit of hers.

We went over to get the drink and there was no syrup in the diet soda dispenser. When I told the slightly beleaguered cashier, she said they had unsweetened tea. They didn't have any artificial sweetener though and I asked for a refund as there wasn't anything we want to drink. She said she'd need the Manger to do that. I told her, no rush, we'd eat and I'd come back after.

I came back afterwards and the "Manager" or cashier said they didn't have a way to refund my drink. I'd have to send an email to their corporate office. I had her give me the email address and I sent it off right there.

A day later I got a form letter back from corporate. They said they were going to investigate it. I wrote back and told them the whole story and never heard back again. I guess a 2 or 3 dollar refund doesn't matter to them. In this day and age, it's pretty sad what poor customer service that is. We won't...