Mattress Firm Brodie Lane — Hotel in Sunset Valley

I am a not so smart person who bought a mattress online, so after the horrible sleep I have been having lately, I was finally fed up! I called Eric at the Sunset Vally location in Austin and pretty much cried to him about how miserable i was and that I needed a new bed ASAP (like today). He assured me we could find a bed that works for me, and he made it happen! So on my lunch break, I went into the store. He was very helpful and knew SO much about all the different kinds of mattresses, who knew there was SO much. He should really write a book about it. I ended up going with a Sealy Optimum "plush" with the foam gel, it felt like heaven. I also got a mattress cover to help since my fiance is a sweat factory at night. They delivered it later that day and i even got two calls telling me when they were coming. one was telling me my window was from 5-7 then the other saying they would be there in twenty minutes. The delivery guys were great and they even moved my old mattress for me before they put the new one in my bedroom. I have slept on it two nights now and I am still getting used to it. Unfortunately my brand new mattress isn't as soft as the one I tried out on the floor in the store. So i called Eric the next day and told him that my back was sore because the bed seemed hard and i wasnt sure about it, but he assured me to give it a couple weeks and that he has the same bed at home and its great. The second night sleeping it it was already a little better and i'm not sore today. So i am hopeful. Who knew you really had to "break a bed in"? I am doing my best to break it in! Jumping and walking all over it. The good news is if I am still not liking the bed in 30 days I can return it for a different one. I was also able to finance it over two years with no interest, so that is GREAT since i cant afford to pay it all at once. I am very happy with my customer service at Mattress Firm,...

Collin Brewer was the one who assisted me the moment I came in. He was very helpful & informative when it came to trying out different memory foam mattresses during my first visit. Ended up financing the mattress on my second visit after narrowing it down to the one I wanted. Collin made sure that I was very informed on the entire process and when the mattress would arrive in store. Today I just picked up the mattress after receiving a voicemail from him and from there was able to pick it up with no issues! When I arrived Collin immediately greeted me and pointed me over to the desk where his two colleagues were to finalize the pick up process. Their names escape me at the moment but they retrieved the box and assisted me in loading it up into my car. Definitely recommend this store when it comes to finding the best mattress for you while receiving the best...

Lauren “Warm “ greeting to my daughter and I as we walked in the store entrance, was most enlightening to us both. As she inquired about what my needs were; she allow me to try 5 different comfort options of mattress that allow me select the best comfort lever and she asked for my choice of back, side to side sleeping positions for my back/ neck/ legs. Which help me too. I really loved Lauren’s whole approach to help me select my mattress comfort level.Plus she said that I had a four(4) month period to return and select another mattress if needed. With my paying for return and pick up fees. Most satisfy for Lauren personal and professional services she gave us...