Men's Wearhouse — Local services in Sycamore Township

It’s been nearly 4 weeks since my wedding and I still can’t believe the awful experience I had with Men’s Wearhouse.

My wedding was on June 16. We (my groom, 2 groomsmen and myself) went to the Men’s Wearhouse location in the Kenwood Center in Cincinnati, Ohio in JANUARY to pick out suits for the wedding party. Thomas helped up pick out the suit, the shirt, the belt, the tie and the shoes. He also measured the 3 men that were there. Because the wedding was still 6 months away, he told us to call about a month before the wedding to actually order them.

Fast forward to a couple of months later, another groomsman in Atlanta goes to his local Men’s Wearhouse to order his suit. They couldn’t find ANY record in the system of us having picked out suits. After calling the Cincinnati location to get the information, they still didn’t have record of any of the accessories. So, my groom had to go back in and pick them out. Apparently, Thomas wanted everyone to come into his store so he’d receive credit for selling all of the suits. The whole reason we picked Men’s Wearhouse is because we have groomsmen all over the country and we wanted them to get their suit where they live… which we made VERY clear to him in January …and I guess he just never entered in the accessory information.

That’s fine things happen.

A month before the wedding, my groom and his groomsmen go into the store to actually order the suits. They had to be remeasured because they lost Thomas’s original measurements. They told us they’d be ready and tailored a week before the wedding and to just come pick them up them.

The Monday before our wedding my groom and his two groomsmen go to Men’s Wearhouse to pick up their suits. THEY WEREN’T EVEN ON THE RACK TO BE TAILORED. The tailor either wasn’t there that day or had already left, and was off the next day, but they assured us they’d be done by Wednesday. Tuesday, I called the location and talked to someone very nice, but when I called back Wednesday morning to make sure they were going to be done that day, I spoke to a woman who was very short, snippy and rude to me. I WAS GETTING MARRIED IN 3 DAYS AND MY GROOM AND HALF HIS WEDDING PARTY DIDN’T HAVE A SUIT AND EVEN I MANAGED TO BE NICE! Thankfully the location did call me back later that day when the suits were done. It was the lady I spoke to on Tuesday and she was very nice and apologetic.

When we did pick up our suits, my groom tried on his suit to make sure everything fit okay. After putting on the suit, it took 20+ minutes for someone to come back and help/check on us.

Then, when we get home, we realize the location gave one of our groomsmen a completely incorrect size of the shirt!! This guy had to go back for the 4th time to Men’s Wearhouse to fix their mistakes.

To this day, no one has taken responsibility for any of this. We weren't offered any sort of discount or reimbursement for our trouble.

I am very disappointed by my whole experience with Men’s Wearhouse. I understand things happen, but after screwing up one thing after another I cannot believe Thomas still has a job. I am sure he's screwed up more than my wedding. He made my life 100x more stressful than it should have been for something that should be so simple! I would never recommend Men’s Wearhouse, especially the Kenwood Location, to anyone. If you do, DON'T...

I am not the type of person to leave bad reviews, but I recently rented a tux here and had a terrible experience on 2/3 visits. If you have to rent a tux here, ask for Christian, who was the only one with any level of professionalism and helpfulness and saved us at the end of the second visit, and I specifically asked for him on the third visit. I also spoke with the corporate office and they will be forwarding this feedback to the store. Perhaps the five stars on here are if you are purchasing, because they have entirely different staff for the rental department, or maybe the staff have changed in the last month. Either way, this is a long post despite my trying to distill my several hours of poor service into three complaints.

1. Time wasted: This store is always chaotic, even when it's not busy. For the rental department, you are told to sign in. Nobody checks this sign in sheet. Also, staff are not cross-trained: rental staff know nothing about purchasing, and floor staff know nothing about rentals, so don't try to rent something and ask about a sale going on to the same person. They also didn't have my size in jacket or shoes, nor a black cummerbund for me to try on before ordering. Lastly, despite having measured me and double-checked everything, when I came to pick up my tux, they had the wrong size and fit of shirt and pants ordered, so we needed to come back a third time.
2. Professionalism: Have you ever signed a contract agreeing to pay for something without knowing its cost? Well the staff at this store were stunned when I asked about the fine print regarding the cost of tux replacement in case of damages or loss. I have never lost a security deposit in my life, but what if someone mistakenly took my jacket home, or someone spilled wine all over the shirt? They tried to reassure me by stating: 1) they have never needed to charge someone before, and 2) it wouldn't be a "ridiculous" cost. But that's not the point - if you are asking a customer to sign a contract, you should know what it means. Also, I rented the standard, black, Vera Wang tuxedo that is advertised everywhere in the store and website, and none of the four employees could tell me what the replacement cost would be; one employee even seemed offended and made several sarcastic jokes along the lines of "What? Is he planning on burning it?" After much searching, they tersely rattled off the breakdown cost of each item. I don't know why something that should be given to every customer by default caused so much drama.
3. Quality: ask for a "new bag" if you can. The first tux was covered in (what I hope was) lint, the bow tie was ratty, the cummerbund was graying off-black, and the shoes were very scuffed. The "new bag" obviously still isn't brand new, but everything was definitely newer.

By the way, had a great time at the event and returned the tux without any fuss... to a...

Unfortunately a terrible experience today at the Men's Warehouse in Kenwood, Ohio.

Like many, I have been on a year-long weight loss journey which has ultimately translated to buying new clothes near constantly. I visit this store roughly every 3-4 months and buy new dress shirts for work. I've never had an issue with the sales staff until today when I was told that I wasn't allowed to try on a shirt before I buy it.

I asked why I wasn't allowed and I was advised that "it is a management thing that we aren't supposed to let people try on folded shirts".

I asked to speak to management who confirmed this (in spite of having dressing rooms?) and was told, "would you want to buy a shirt that someone else has tried on?"

The sales person was rude. I told him I wouldn't buy the shirt without first trying it on so as to save myself a trip back to the store if it didn't fit. He said, "it'll fit the same as the one you have on" which didn't make any sense as the one I was currently wearing was two sizes larger. When management was present, he stated that he didn't say this.

The sales person was a younger guy and he kept rolling his eyes and saying, "sure" while throwing in condescending remarks. It didn't make any sense as I really hadn't done anything other than ask to try on a shirt.

After speaking to management in front of the sales person, it was deemed that management "would do it for ME" but that isn't standard practice. Again, I have visited this store 4-5 times in the past year and have tried on shirts and typically purchase 4-5 at a time when I'm there.

I did decline trying on the shirt after having been belittled and made to feel like I was inconveniencing everyone. As I am walking out of the store, the sales person shouts from across the store, "you just have the best day ever, sir!" so as to get the last jab I guess. Which I found to be especially unprofessional and fairly brazen as two of his managers were present. I take this as nothing will come of this review or calling corporate since he was unbothered to act this way in front of his management.

I hope this doesn't come off as an ageism thing or whatever else it may sound like, but I'm profoundly disappointed in the service that I was given at Kenwood Men's Warehouse. I left feeling belittled, disrespected, and made to feel less-than. With their clothing being well over $60 per shirt, not being able to try something on before you buy is baffling.

Save your hard earned money for someone else. Jos. A. Bank is just across the street, which I believe is the same parent company, but potentially...