PANDORA Jewelry — Local services in Tallahassee

If I could give this store zero stars I would. I went into the store this past weekend while I was visiting a friend in Tallahassee to get a charm (like I do every time I travel) and some cleaning solution. I was told prior when you purchase the cleaning solution they will also clean your bracelet complimentary. The employee did take my bracelet to the back and cleaned it while I waited in the store. She also put on my new charm and provided me with a bag for the items I purchased. When I got back home to Atlanta and removed my shopping bags out of my trunk I noticed my shoebox from Dillards had what I thought was water all over them. Then I pulled out my Pandora bag and realized it was the cleaning solution. The store employee used the cleaner that I purchased to clean my bracelet and did not put the lid back on correctly. I tried to reach out to the Pandora online chat and they told me I had to contact that store since I purchased it in-store. I called the store on 6/14/21 the employee who answered the phone stated she had to speak to her store manager and would call me back. On 6/15/21 at 1:30 pm, the store manager called me back to let me know I would have to drive back to Tallahassee, Fl. (After I told her I lived in Atlanta) to get another kit. I explained to her I did not live there nor would I be back. Trying to come to a middle ground I asked if my friend who lived in Tallahassee could come to pick up the replacement and she stated no it has to be me. I explained to her I could give her first and last name and she could check her id and the manager refused, per her manager (I guess the regional manager). I said so I am trying to resolve the issue that one of your employees caused and you do not want to work with me? She then said if I continue to speak to her like that she will hang up on me (she did) this whole phone conversation was 3 minutes. Her tone during the whole phone call was sarcastic and disrespectful. I do feel like she knew that I was a minority and could talk and speak to me any type of way. I have never experienced this type of behavior from any employee at any store and certainly not a Pandora. She has no respect for customers or any conflict resolution skills. I would never recommend this store to a friend or step foot in this store again. I will be writing letters and emails until I can speak with her manager because this whole exchange was unacceptable. I was not even that upset that the cleaning solution spilled and ruined my shoebox, I simply wanted it replaced and that was all. She blew everything out of proportion with her rude attitude and as I stated prior I will never visit her...

Very rude staff. Item purchased less than 24 hrs. Too large of size. Didn't have receipt and simply wanted exchange for the exact same thing 1 size smaller. They refused 'without a receipt'. The pandora page states:

""A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price."

They could have made this simple transaction. They will be out of business if they continue their rude customer service.

UPDATE; Went to GEM COLLECTION LATER THAT DAY....TOLD THEM THE STORY...THEY EXCHANGED THE BRACELET FOR ME...WHEN IT WASN'T EVEN PURCHASED AT THEIR STORE.........THEY NOW HAVE MY BUSINESS AND I SUGGEST ANYONE WHO IS LOOKING FOR PANDORA TO GO THERE INSTEAD. THEY...

Do not shop the Pandora in the Governor’s Square Mall! They will not honor online returns even though we had the receipt and original packaging and the receipt says you could return to any Pandora store. The staff and manager were rude and would not even allow an exchange. They stated they are a franchise and did not have to accept returns in a sassy, sarcastic. They make their own rules and do not have to follow the rules of Pandora. What??? This is unacceptable Pandora! You should have to accept if it is a legit purchase and last time I checked, the customer is always right. I always spend several hundreds of dollars at Christmas at the Tallahassee store, but no more. You just lost a valuable customer. I will either order all online or find a better product that can be honored in the brick and...