M/I Homes – Tampa — Local services in Tampa

Overall MI built us a great home. To anyone considering using them for a build beware of the warranty. You WILL have issues with any new build home. There are a lot of things that go into it. MI will not back your home when it has issues. They will refer you to their subcontractors and make you chase them around to resolve issues. It’s painful. There should be a central point of contact and MI should use its leverage with its contractors to help its customers. They do not. My biggest pain point is I bought my appliances as part of the home build from MI. Would not recommend this given the warranty issues. We had a GE Profile double wall oven installed in our build. When we did final walkthrough it had been taken out of the wall and was being “worked on”. We were assured it would be fine and set for close. I should have asked more questions. The oven wasn’t ever right from day one. We raised it with MI and we had GE out to service it multiple times. They replaced hinges for the doors which were not the right ones for it. Then the electrics failed. They went to get the parts but found that the mother board had been replaced already on it and that there was a part that could no longer be obtained because the model was discontinued. So I was the proud owner of a $3500 wall ornament, 2 1/2 years into owning it. I took it up with GE as MI directed us to do and was offered a small discount on a new GE. Why would I want another GE? Why should I be out of pocket for an appliance that was defective from day one? I took it up with MI and was told take it up with GE and they would do nothing. This oven had been a problem since day 1 and basically wasn’t new when I got it. While I appreciate its out of MIs one year warranty, it was an issue under warranty and continued and they would not make it right. Our dish washer was also installed wrong, failed in warranty and damaged part of the flooring. The dish washer was fixed but the flooring contractor would not coordinate with GE or MI to fix the ruined flooring. We spent so much time going back and fourth on it we gave up. MI should have coordinated it. They did not. So now when I look at the new oven I had to buy to replace the 2 1/2 year old Frankenstein MI sold me and the flooring that I can see that is damaged it reminds me of my...

UPDATE

I wanted to provide an update to my previous review regarding my experience with MI Homes at Cobblestone. Initially, I was disappointed that the builder was unwilling to refund my deposit after I unexpectedly got laid off and could no longer proceed with the build. It was a very stressful time, and I felt like there was no empathy and stuck in a difficult situation.

However, I’m pleased to share that since then MI Tampa has reached out to me and made the decision to refund my deposit. I truly appreciate this gesture, especially given the circumstances. It shows integrity and a willingness to work with clients through unforeseen challenges, which is something not all builders are willing to do.

While the situation didn't start off the way I hoped, I'm thankful for the positive resolution and the professionalism shown in the end. This experience has restored my faith in their customer service, and I feel it’s important to acknowledge when a company makes things right.

Thank you again to MI Homes Tamps for your understanding and support.

UPDATE

I’m extremely disappointed with my experience with M/I Homes. Unfortunately I have been laid off, something completely out of my control. My agent immediately reached out to the builder to explain my situation and request a refund of the deposit, but we’ve been met with not much of a response, stalling, and a complete lack of empathy for over a month since notified.

Despite multiple follow-ups from my real estate agent over the past month, they’ve offered no real response or resolution. Not only has the communication been poor on their end, but their lack of empathy during a difficult personal time has made an already stressful situation much worse.

I understand there are policies in place, but the way they’ve handled this with delay tactics and no consideration for my circumstances says a lot about their values. At the end of the day, I’m loosing a significant amount of money during a time of financial uncertainty but they get to sell the home and make a profit. I would caution anyone considering working with this builder. If you ever find yourself in a tough spot, don’t expect them to treat you like a...

Do not buy from this builder as they do not take any accountability and they do not care about their clients. Here is my story, I am a single parent and November 2021 I bought a new home from M/I homes builder and HVAC unit was installed in September 2021 by Simpsons. On 8-14-2024, the AC stopped cooling. I reached to my local AC and they told me that evap coil has leakage most likely due to poor workmanship during installation. They quoted me the labor $1500 and let me know the part will take aprox 38 business days. Two year old HOME. On August 15th, I reached out vendor/installer Del Air AKA Simpson per builder warranty. Same day Del Air came to diagnosed a leakage on the evap coil and need to be replaced, warranty will only covered the parts and not the labor with a bill of $1900.00 for labor. M/I HOMES Builders (TIM) said that they did not cover HVAC system. On August 19th, I placed the order with Del Air and they assure me they will receive the part within that week and they will call me to install it immediately. I followed up with Del Air on August 21st and 23rd. They told me that parts department has not provide them an update. Also, on the 19th I contacted Carrier to ask the reason of the delayed but they refuse to provide me any detail until I filled out the questionnaire. On the 23rd during second call with Del Air I asked for help to fill out the questionnaire but they told me their parts department closed after 4PM when Robbin told me to call after 4PM to get an update. On the 26th, I contacted by email Carrier after Del Air assisted filling out the questionnaire. On August 30th and even today September3rd after any calls and emails neither the builder, service provider provide any resolution. I have a young child (4)year old who had surgery last year has respiratory issues. I'm desperate. The house is 90 degrees at night because we live in Wesley Chapel, Florida. And I started to feel the humidity in the house and I’m dealing myself with congested air passages. I need the part or replacement of the HVAC since the part does not seem to be available.

D- BBB rating This business is not...