Helzberg Diamonds — Local services in Tampa

I bought a Movado watch from Helzburg and 3 weeks later the battery died. I brought it in to the location nearest to my home which was the International mall in Tampa, FL. I advised the problem to the manager Tom and he told that there is nothing they can do but send the watch to Movado which will take over 9 weeks. He also said I would have to return it to the original location we're i bought it which was in West Palm Beach, FL (over 300 miles away). After calling customer service and going back and forth because policy printed on the back of the receipt, i can return or exchange the watch (within 30 days). I had to contact customer service and they had to contact the store and speak the assistant manager Tom and tell him to do an even exchange. The other manager Mitchell who is the store over Tom who told the agent in the store we spoke with at first that they cant do anything and to tell us to go to another store. I will never buy anything from Helzburg! The worst company ever. All this over a battery, and managers of the store that just didnt want to...

Terrible experience with helzberg. We were shopping around for a gold bracelet for my son with his name engraved on it. We purchased it here and had it engraved. We also got the coverage to fix it unlimited. After the first issue we had with the bracelet we took it to the store for repair. The repair took a long time and when we received our bracelet back it was all scratched up and missing a link. We were inconvenienced so many times because of THERE mess ups. Every time we got our bracelet back it was more and more messed up. We demanded a refund. They agreed the bracelet was messed up and looked scratched. They told us they could not refund us because it was passed 30 days. (Yeah duh with how long they take to repair of course it’s gonna be past that) we feel completely scammed and ripped off by helzberg. They only left us with an option to exchange for something else.. and offered no refund. We will never do business here again. And I do not recommend it because they will not value or take care of you. Money hungry company with no...

I don’t even know where to start with how amazing me and my fiancé’s experience was here at this Helzberg location. We have been saving for months to trade in an engagement ring during their trade-in event. We had a financial setback and was going to miss the trade-in event by three weeks. We called the store and spoke to Rebecca, the general manager. She truly listened to our situation and promised to honor the trade-in past the event end date. We just went in the store today and I cannot stop raving about Rebecca and how efficient and patient she was with us. We were able to leave the store with three new rings, below the price we personally expected. Rebecca made this possible. We thank her and this store for joining us on our journey to happiness. Thank you again a million times over Rebecca. We will recommend this store to anyone that asks about jewelry or desiring...