Swarovski — Local services in Tampa

I just went into the Swarovski store at International Plaza, in Tampa, FL. When I walked in an employee asked me if I need help and I said no, I'm just looking. I walked around for a bit looking at the jewelry, then a younger woman employee with dark hair and glasses asked me if I needed help from afar and I said no, I'm good, she then proceeded to walk over to me and stood right next to me and said I'm just going to fix these. There was absolutely nothing to fix. She was faking it thinking I was going to steal something. I walked out. I should have called her out, but I was just so mad. What else would have been the point to come and stand right next to me with nothing to really fix. And even if there was something to fix, could she not whait until I was done and gave me my space to look?

Swarovski, if you are that afraid of people stealing, why not keep your items locked up behind glass cases, instead of making your customers feel like thieves? The funny thing is that I actually liked a necklace that I was thinking of buying. Your sale loss. And your loss of how many people I will tell about this experience, and me writing this review. The date was 12/14/23, and the time was around 4:30pm. Maybe retrain your employees if this is not your company philosophy. I am brown. I wonder if she would have done the same thing to a white person?

I told my husband, who is white, what happened to me at this store. So a few hours later, he went into the store, walked around for a while, purposely picking up items, and even took a picture, and not one of those two women asked him if he "needed help", or watched him, or came and stood right next to him because they needed to "fix something". Interesting.

I noticed that Swarovski only replies to 5 star reviews, let's see if I get a response, and what kind of response it will be, or if the behavior displayed by employees in the store is the true...

As someone who continuously shops at Pandora for gifts. I decided I wanted to try someplace new as I feel like I’ve already bought every item in pandora, haha! I’ve always seen Swarovski, but never care to step foot inside a store as I assumed it was expensive. Indeed it was not! I went to the Tampa mall location and fell in love, SHINY SHINY SHINY, with very competitive pricing on quality jewelry. Staff was very helpful as I kept coming back into the store buying more and more as I couldn’t make up my mind haha. Jennifer was my helpers name. Very bubbly personality and will take as long as she needs to ensure the PERFECT purchase. I will be back this Christmas to shop with her! Thank you!

A few warning points for first time buyers: •Don’t feel pressure to purchase everything they suggest as a “pairing” option as almost every jewelry store does thing to increase personal quota or revenue. Haha, but...

First time customer, I should have read the reviews before visiting this store. I'm here from a different state and decided to stop in and buy an item I saw online. When walking in the girl already had an attitude. I wanted accessories with the item but I didn't feel comfortable. I bought what I came for and left right out. I might try another store whenever I go up to visit Jacksonville. Hopefully they have better customer service, if not I just won't be shopping...