Supreme Wraps Dallas — Local services in The Colony

I recently had the pleasure of getting my beloved Tesla Model 3 tinted at Supreme Wraps, and I am absolutely thrilled with the exceptional service and flawless installation of XPEL Prime XR Plus window tint. From start to finish, my experience was nothing short of outstanding, and I highly recommend their services to anyone in need of professional window tinting.

First and foremost, the staff at Supreme Wraps displayed an unmatched level of expertise and professionalism. They were incredibly knowledgeable about the various options available and guided me through the selection process, ensuring I made the right choice for my specific needs. Their attention to detail and commitment to customer satisfaction were truly commendable.

When it came to the installation itself, I was blown away by the precision and skill demonstrated by the technicians. The XPEL Prime XR Plus tint was flawlessly applied to my Tesla Model 3's windows, with no visible bubbles, creases, or imperfections. The result was a sleek and polished appearance that truly enhanced the overall aesthetics of my vehicle. Moreover, the tint provided exceptional heat and UV rejection, offering a noticeable improvement in cabin comfort during those scorching summer days.

The XPEL Prime XR Plus tint is an absolute game-changer. Its advanced technology not only provides outstanding heat and UV protection but also reduces glare without compromising visibility. The clarity of the tint is remarkable, allowing for unobstructed views while keeping prying eyes at bay. Additionally, the tint's self-healing properties have already proven to be a lifesaver, as minor scratches have effortlessly disappeared over time.

I was also thoroughly impressed by the overall level of professionalism exhibited by the Supreme Wraps. They ensured a clean and inviting environment throughout the entire process, with a waiting area equipped with comfortable seating and complimentary refreshments. The team completed the tinting job in a timely manner, without compromising quality or cutting any corners.

Lastly, I must mention the outstanding customer service provided by Supreme Wraps. They were attentive, responsive, and went above and beyond to address any concerns or questions I had. Their commitment to customer satisfaction is truly unparalleled, and I left the shop feeling like a valued customer.

In conclusion, if you are considering tinting your vehicle's windows, I wholeheartedly recommend Supreme Wraps and the exceptional XPEL Prime XR Plus tint. The team's expertise, attention to detail, and commitment to excellence ensure an unmatched experience. My Tesla Model 3 looks even more stunning now, and I couldn't be happier with the results. Trust me, you won't be...

Avoid This Place, Extreme Terrible Experience

In August, I took my brand new 2022 BMW X5 M50i here to get PPF, paid 6,500 for full car PPF, window tint and ceramic coating. Guess what, I received my car back with paint damage, and all other damages listed below.

Damaged items, Exterior and interior driver side front door paint damage, see attached photos, how ridiculous was that, wanted PPF to protect the paint but got damaged because of that.

Driver side door Interior trim piece damage, see attached photo, they broke several door trim pieces, and improperly installed door panel, resulting in my folding mirror and window control and speakers out of order.

Door panel leather damage, See attached photo Passenger side door Interior trim piece damage, the speaker cover was stretched. See attached photo

Unprofessional work, I paid for full car PPF, first time I received car, rear bumper and B-pillar is not covered, they initially claim they don’t have the cut in their computer program, but later on I asked them to check it, and then we found there is a cut there

Window tint is bad, dirt stuck on the films, uneven lines on the films, even they tried to redo it once, but still bad, and left excessive glue residue because of that

After I point out the the scratch paint under the door panel, they asked me to let them fix that, they said they have really professional worker to do so, but the fix was awful, see attached photo.

None of these issues were informed to me, if I don’t check the car myself, they were just pretend those never happened.

I don’t know how many times I took the car to their site to get the problem fixed, each time not only old issues didn’t get solved properly but they even created new issues. Later, they thought they couldn't fix the door panel issues, so they sent me to the dealer to get the problem fixed.

Even now, the paint issue hasn't been solved. Finally, after weeks of waiting and waiting the owner from FL location called me on Oct. 20th and said again they will find someone with so called professional experience to fix the issue. But a day later nobody has ever contacted me as usual.

During the entire process, nobody is willing to reach out promptly , I have to constantly ask for updates, even though most of my messages still get ignored, phone calls get ignored, I have to drive to the site to talk to someone.

Side note, I notice those some of the good reviews were commented from the employee works here.

In the end, don’t waste your time...

Update: I would also caution anyone to look at the reviews. The positive reviews share last names w/ the owners & workers and all of them are out of Florida (where this shop came from), not the DFW area. It is sad when the company seems to be posting reviews about themselves to try and boost credibility. Seems like some shady business practices to me.

I called and discussed getting some work done on my new MY, and we decided agreed on a price and services to be done. They asked for a deposit of $1k to hold my spot on the schedule. I paid the $1k. Later in the conversation he discussed the total price again and stated that it was $xxx which was about $500 more than discussed and he stated that those are the “shop supplies” that aren’t included in the price. I had concerns here, but moved on at that point. I was invited to the shop to take a look at one they were working on, and I pointed out some areas in the PPF that didn’t look uniform and had large gaps in the PPF and paint and the sales person seemed to act as though it’s normal and no big deal. They also went to the front and printed my “invoice” for the services we discussed and it was still more expensive than discussed via our phone call. I called today to cancel my appointment and requested a refund of my $1k deposit based on the changed price and the quality of work I saw. They refused and stated “if we did that we would be forced to refund thousands of people their deposits”.

I know they are new to DFW and it’s a satellite location from their location in Orlando, but I would caution anyone before paying anything to ensure you have a firm price and also know what you’re getting. Unfortunately they did not want to work together on this, so wanted to share the experience to help any future customers to...