WOW Furniture Outlet — Local services in Thornton Township

So,I would like to share my experience at this furniture location. I purchased several items from here, which included a Queen size Mattress set My date of purchase was on March 17th and I received my delivery on March29th . on April 12th I called due to the box spring being faulty. I then Spoke to Sandra and sent her pictures of how badly the Box spring was on April 19th. The box spring was sunken in and this occurred less than 30day of my purchase. I then asked if a manager/MOE can call me as this was not acceptable to me. When Sandra contacted me back she said that the owner stated that the mattress was the cost of 499.00 and the box spring was thrown for free. However on the receipt its says mattress set. At any rate they told me I would have to pay for another box spring and the delivery charge. This is totally unfair they knew this box spring was of cheap quality and did nothing to try to rectify the situation. This furniture store is all about making money and not obtaining and keeping customers nor exercising goo business practices. I will never do business or recommend anyone I know to this establishment, due to the service I received there. I never received a call from the manager, they didn't try to accomodate me in any...

My experience with this company has been terrible. I honestly don’t want to leave no star. I purchased furniture 2 weeks ago. At the time of purchase I paid for delivery & set up services. Considering I would be out on business this same week. I called 5 days straight leaving a voicemail to find out my delivery time. Each time I was instructed to leave my information for supervisor to call me back. I left my information Tuesday - Thursday never receiving a call back until Thursday evening about my time frame. Thursday arrives and they give me 30 minutes to decide if i can do the time they have for me. My furniture was delivered & set up June 18, 2021. I arrive home from a business trip Monday June 21,2021 to discover ALL OF THE BOXES were left in my front lawn, back yard, and foam was all across my yard from stray animals. In addition my rugs weren’t delivered. i was told to come pick them up. A manager has yet to return my call. I paid a tip for their delivery person to take those boxes with them or to the trash. If i don’t get a return call from a supervisor within 24 hours, I WILL NEVER SHOP HERE AGAIN. THIS IS BAD BUSINESS experience for my first time purchasing...

I walk up in WOW and I'm always greeted by Rhyna. I'm looking for a rug and by the time I leave I have an entire new living and dining room set. So now that it's put together inside my home I have called Rhyna and asked if she can now start on my basement. I need a bar and of course Moe said sure she can. I just love them to death. Thank you so much by the way Rhyna my table needs that piece you picked out. Rhyna and Sanda are key interior designers. You gotta trust her. I had my doubts at first bought a large rug she said that's too big and got home and it was so I bought it back said take the wheel. Pics below!!! Also Big Shout out to the delivery team today Eric and another guy who I won't butcher his name but they carefully installed everything!!! Thanks WOW FURNITURE!!! Saturday 09/02 So I'm back at WOW and bought some table art (is what In going to call it). Art picked by Rhyna & Sandra and Silver vase Lady art picked by Moe. I wasn't feeling it at first, he walked it over sat it on the table and that's all she wrote I'll...