Kepler's Upholstery & Custom Furniture — Local services in Tigard

Women, Beware! Don’t Give This Business Your Money!

“Misogynistic” is not a word I often use and I in fact think it’s bantered around too often these days, but the men at Kepler’s personify misogyny, particularly Brian, the owner and great grandson of the founder. Here’s what happened.

I walked in, and first of all, the space is horrible. Just a mash of fabrics in little flip books on a couple spinning kiosk things, with a huge desk stuffed in. I was greeted by someone who didn’t know how to read a measurement. I didn’t catch his name. He said he’d get Brian. Brian was busy doing something, and I waited. He came over and gave me a limp handshake, clearly very put out that I’d interrupted whatever it was he’d been doing. I gave him the measurements. He declared that they were wrong; but when I explained that there was no accounting for that, as my builder had been the one who had taken the measurements, he completely changed his tune to “Oh, well, let’s look at this again if a man measured it.” Then the phone rang. He left while I was in the middle of a sentence to go take the call, and then he vanished. I waited for a few minutes and he never reappeared. The first guy wandered back in, and I said that it was very rude that Brian had left to take a phone call when I was there in person, and then didn’t return; we weren’t done discussing my project. The first guy became very defensive and told me “That’s how we do business, gotta answer the phone.” Um, really? There’re these new fangled contraptions called answering machines and voicemail, ever heard of it? I told him if that was their attitude, that was fine, I wouldn’t be giving him my business, and he pretty much said good riddance . . . which was about as mature as I expected him to be at that point, and yet another great business strategy! No wonder I didn’t see anyone else in there.

On the way home, I went to The Whole 9 Yards on Burnside instead. I got amazing service from the ladies there who guided me through the whole thing, from showing them my measurements to selecting my cushions to picking out my swatches and taking samples home. The Whole 9 Yards has it going on! Kepler’s was a huge disappointment, to the point of...

We went to Kepler's for the first time (a recommendation from my mother-in-law who is extremely particular about her furniture) to discuss rebuilding and reupholstering a couch. I brought the measurements and we discussed the process, timing, and cost estimate. We also discussed fabric options considering we have pets. We borrowed 3 books of fabric examples and colors to try at home. Went back about 5 days later having picked the color but not sure about the fabric. We also brought in two cushions (at their request to examine the filler) and a throw from the couch to ensure the fabric color we chose at home looked good in a different light. The owners were very helpful confirming the color and showing us examples of the fabric used on other furniture in the shop. (Their work looks really beautiful). Although very busy, they spent as much time as needed with us. Be prepared to wait many weeks to get on their schedule and for a down payment of about 1/3, but so far we are very impressed with this shop and pleased with our selection. I'll update this review once our couch is finished. Update on 2/9/21: We received our rebuilt and reupholstered couch today, 2/9/21. It was finished in the timeframe originally estimated and just slightly over the original cost estimate (because of a cracked support rail that required replacing). For about 30 yrs old, our couch looks brand new. It's beautiful! High quality work and beautiful craftsmanship. It was an investment to extend the life of a quality piece of Ethan Allen furniture and it's ready for another 30 yrs. We're so pleased. Thank...

My wife and I liked our 25+ year old Danish 3-piece sectional, but it looked old and shabby and needed some love - and new upholstery. After extensive research, we found Kepler's Upholstery & Custom Furniture. Brian and his team did a fantastic job, from helping us select the right fabric to providing minor structural repairs. He even did some custom work on one of the seat cushions (the one I usually sit on) to stiffen it up a bit more than the other cushions, per my request. It came out perfect!

Brian visited us at our home before work began, to examine the couch and ask a variety of questions regarding how we wanted the finished version to look. Brian's personal touch was so welcoming - its hard to find this level of care in most businesses these days and made us feel like Kepler's would treat our couch like their very own.

The final costs were quite reasonable (less than buying a new sectional) and our couch now looks and feels brand new. We even had Kepler's wrap some pillows using the same material. We are so impressed with Kepler's work we're looking around the house for other items to have them reupholster. Kepler's is Highly...