Tomball Entertainment Center — Local services in Tomball

This was our third visit to Tomball Entertainment Center in the last month and a half, but unfortunately, it was a disappointing experience. When we arrived, we noticed the place was packed, which we expected. We planned to bowl for an hour to celebrate my birthday with my family. However, from the beginning, the staff at the front desk were giving us attitude, which we initially ignored.

When we requested a lane, we noticed a table nearby and moved it about 10 feet closer to our lane. Almost immediately, the manager, Jessica, approached us and told us we couldn't do that. I asked why the group next to us had three tables, and she responded that it was a party that refused to leave. I questioned why they weren't being asked to return the table, but she didn't respond and instead called another staff member to move the table back.

This poor communication upset me, and I pointed out that it seemed we were not being helped because we weren't white. Jessica angrily told me not to "pull the race card" on her. Frustrated, I went to the front to ask for a refund. I expressed that her customer service and communication skills were lacking and requested someone else handle my refund. She claimed she was the manager and eventually calmed down. She almost didn't give me my full refund because she wasn't detail-oriented.

I usually don't complain, but this experience was unacceptable. If nothing is said, this kind of treatment will continue. Tomball Entertainment Center needs to improve its customer service and communication to ensure a better experience for all...

This place made me so angry. I took my grandkids ages 4, 6 and 8 and was never told their bumpers weren’t working. The kids were so frustrated and had a horrible time. I spoke to one of the employees about it and asked him to send the manager over. He never came over! After spending a fortune there it was ridiculous. Ordered pretzels and the cheese was totally watered down. The seats were digesting because they were ripped and foam was...

I had the complete opposite experience as compared to others, who commented here. Yes, it is a little busy, and it is expected. The food was great, servers were awesome! My family had a great time here. I am the brownest person I know haha!! And absolutely NOBODY was mean to me. I didn’t find any rudeness here! Just good people, great food! I would highly recommend...