Xfinity Store by Comcast Branded Partner — Local services in Tomball

I recently had the unfortunate experience of dealing with Xfinity, and it has been nothing short of a nightmare. I wish I could give them zero stars, but one is the lowest option available.

I called Xfinity to schedule a service transfer to my new address, which should have been a straightforward process. However, after a 25-minute phone call to confirm the appointment, they failed to show up on the scheduled day. To make matters worse, there was no record of my appointment in their system, leaving me without internet, home security, and the ability to work from home for three agonizing days.

To add insult to injury, ten days later, an Xfinity technician arrived unannounced to bury a cable in my backyard. Without any prior notification or identification, they set off my home alarm system, causing me significant distress. While they initially stated that my internet would be disrupted for only 10 minutes, I found myself without connectivity for over half an hour. To my shock, when I attempted to seek an explanation from the technician, they had vanished, leaving the job incomplete.

The following day, I spent countless hours on the phone with Xfinity customer service, but my internet service remained disrupted. This entire ordeal resulted in not only an unacceptable loss of work but also a breach of my home security.

My experience with Xfinity has been utterly unreliable, frustrating, and disappointing. I expected better from a company of their stature. I sincerely hope they take immediate action to rectify these issues and prevent such incidents from recurring in the future.

If you value your time, security, and peace of mind, I strongly advise against choosing Xfinity for your internet and cable needs. Their lack of accountability and poor service delivery have left me thoroughly dissatisfied.

I will be actively seeking alternatives for my service provider and hope others consider...

I’ve had Xfinity for 4 years and the past 2 have been atrocious only reason I stayed with them was because they kept lowering how much I pay but when the internet goes out over 40 times in 4 days then what’s the point of paying anything I can’t use it, and that’s when I am home to notice it go out. They have sent like 5 techs and continue to try to say it’s my fault somehow even though I use their modems and signal boosters. Their service atleast in Tomball area is terrible. I havnt even been able to get through a movie without the internet going out sometimes for 30 sec sometimes for 1 hour. They still havnt fixed it the only saving grace is that they let me out of my contract to go to AT&T. I can not recommend Xfinity if you live in Tomball. My neighbor has had the same issues he’s older so I ges he hasn’t noticed it as much but it’s not just my house with the issue they refuse to...

Xfinity and Comcast is nothing short of FRAUDULENT SCAM ARTISTS!!!! I considered changing my service from Verizon to Xfinity 2 yrs ago. I opted for ATT instead. I was told that if I never activate my SIM cards I would never be charged. They lied to me. I was charged from May 2022 to Nov 2022. I called to complain and they agreed that I should not have been charged and refunded me. BUT THEY CONTINUED TO CHARGE ME!!!! I should have noticed before now. But when I called to ask for the money back, they said no and it doesn’t matter that I’ve never used their service. And never mind that I told them to stop 20 months ago! Furthermore, I’ve had to call 5 times to get them to tell them to stop charging me! I’m still not sure that they will stop. STAY FAR FAR FAR away from this company and NEVER give them your card info. They will charge it and never stop whether you use...