UFC GYM Torrance — Local services in Torrance

UPDATE: After 3 months, I was able to get a hold of UFC Gym and clear up the issue with them. The representative was very professional and helpful. I was happy with the help they provided, despite the fact that it took so long and I had to keep contacting them to get a hold of someone.

UFC Gym needs to work on its internal operations and customer service. My issue was the result of an inadequate messaging system that interfered with or flat-out prevented communication between customers and the gym. It is understandable that the gym, like other businesses, would have so much trouble given California's extremely restrictive lockdowns and COVID precautionary measures. However, it is a business's job to adapt to changing circumstances - even extreme ones. I was disappointed with the gym's inability to adapt and the resulting headache that I had to deal with. I also note that the General Manager had no problem sending promotional messages during the COVID closures, but apparently he couldn't be bothered to work through his message systems (phone, email, etc.).

My original review is below. It still serves as a warning for what can happen from an honest misunderstanding and/or a failure to communicate. I am glad that a representative of the gym took the time to make the situation right. But it never should have happened in the first place. I hope the gym improves its internal systems, including its means of communication with customers. The facilities themselves give a good value - when the State isn't forcing every business to close down.

I tried to cancel my membership. I gave written notice of the cancellation. UFC Gym charged me membership fees for months that it was closed due to COVID-19, after temporarily stopping payments. It gave no notice that it had restarted payments. It took money out of my account.

UFC Gym never confirmed my cancellation. Instead, two months later, I get a call from a verbally abusive collections agent who said I owed six times my monthly membership amount on a "missed payment" dated April 2020 - right in the middle of when the gym was closed for COVID and not charging memberships. I believe UFC Gym received my written request to cancel membership, did NOT respond to confirm or raise any issues, and instead sold my personal information to a collections agency that is not licensed and has an F rating with the Better Business Bureau for fraudulent business practices.

Do not join this gym. The service is not worth the abuse of trust...

I’ve been coming to this Gym for over 2 years. I pay over $200 a month for my son and I. The staff was friendly at first at the kids club, there was toys and my son had fun. A staff called Natalie seems like she takes preference for some kids and treats others kids differently. There was girls that were screaming at my son and because her daughter was the girls friend she took part on the other girl. My son defended himself and she made him feel like defending himself was wrong. Respect is given regardless of the gender. I was told by one of the staff way before Natalie came along that my son can bring a handball to play in the blue room when there wasn’t any training going on. We have been bringing the ball and no one said anything until now. Natalie who works at the kids club said that kids can get hurt with the ball which is not true because the ball is soft. She said that the girls can get hurt, including her daughter. There’s a room especially for the little kids where they can play, why doesn’t she keep the little kids separate? I get that it’s her daughter but she can’t put other kids feelings aside just because she’s a staff member and her daughter is also in the kids club. It’s horrible, my son was crying because he said she was mean to him and took his ball away. Natalie is over here hurting little boys feelings. Is it because she has a daughter? Is it because Ofelia is her cousin? Oh yeah, I told her I would talk to Ofelia because the staff says one thing and she says something else. She laughed and said “oh yeah Ofelia is my cousin”. Yes Natalie, Ofelia is your cousin but you work with KIDS. Boys and Girls. Natalie should be more fair with BOTH genders and have a more...

This is a review based purely on the management staff. The gym itself is quite nice. I think this review will be helpful to anyone who ends up having billing issues with UFC Gym, but probably not relevant to most regular gym goers.

Here is the long and short of it: UFC Torrance has not refunded $185 dollars that it owes me. The refund has been overdue for over three months as of this writing. Moreover, management (in particular Bennie and Aaron) is giving me the runaround, not responding to my emails and texts, and putting me on hold for inordinate amounts of time when I call.

Context I truly wanted to be a member of UFC Torrance, but my home was under renovation and I was living farther inland. I signed up having been promised that I could use other UFC locations in the interim. Once I was signed up, however, I was told that I could use other locations just NOT the ones near me. That helpful information would've been more helpful prior to swiping my credit card.

I tried it out anyway, figuring that a drive down to a gym that I really like would be worth it. But driving 40min to the gym on weekdays is just not feasible for me. So I canceled within the five-day grace period that allows for a full refund, intending to enroll once more once I moved back into my home. I've yet to receive the refund and no longer plan...