Stanley's Bedding Furniture — Local services in Town of Brookhaven

Our furniture was ordered with Stanleys Furniture on July 5, 2021. We ordered a sofa and armchair. At the time of purchase we discussed with Andrew (one of the owners at Stanleys) the current supply chain issues. When asked about a timeline for delivery, Andrew responded “ orders are averaging 6-8 weeks and joked that we’ll see you in September”. Based on that response we placed our order. In mid September 2021 we came into Stanleys for an update on our order. Andrew was not there but we saw another staff member, Chris (?). Chris stated that Andrew would never have told us that our furniture would be ready in 6-8 weeks as orders were averaging 6-8 months to deliver. Trust me, if Andrew had told us 6-8 months we would not have placed our order with Stanleys. I emailed Andrew on September 15, 2021 looking for clarification but never received a response to that email. In late October 2021 we came into the store again. Andrew wasn’t there that day either but his partner (brother) was. He was clearly agitated as both the people in front of us and those behind us were also looking for updates on their orders. Andrew’s partner advised that he wouldn’t even ask the manufacturer for a status update until December 2021. On December 26, 2021 I again reached out to Andrew by email looking for a status update. Andrew responded on January 4, 2022 with a vague update that the furniture would be ready for delivery in March or April. On March 15, 2022 I reached out by email again. Andrew responded that the items were due in the beginning of May. My wife had also asked Andrew for an update and he advised that the sofa and armchair had an expected delivery of early June. Not sure how we received two different answers but this has been consistent with our experience at Stanleys. On June 2, 2022 my wife emailed Andrew again to confirm that the sofa and armchair would be ready for delivery as noted in his prior communication with her. His response was that the factory was closed and that he would need to check with them for a status update. My wife responded that we needed a confirmed arrival date or we would be contacting Consumer Affairs and the Better Business Bureau. A week later my wife received a call that our furniture was in and ready for delivery. Did the fact that we told Andrew that we were going to escalate the matter have anything to do with the furniture finally being ready for delivery. The furniture was delivered this past weekend (June 18, 2022) and we are very satisfied with the quality of construction. What we are not satisfied with is the poor customer service and lack of interest in the customer by Stanleys. We fully understand that supply chain issues so many industries are facing but in transparency, we ordered two other custom pieces of furniture for our living room makeover from two other vendors. Both were ordered after we placed our order with Stanleys and both arrived months before the items purchased at Stanleys did. What is most frustrating and angering is that throughout the entire process of ordering the sofa and armchair and waiting for delivery, Stanleys never once tried to reach out to us to provide us with any type of updates. All of the communication we did have with Stanleys was initiated by us, the customer, based on the fact that Stanleys had basically disappeared into the wind after we placed our order with them. The ultimate frustration is that not once did Stanleys offer an apology for the delays in the manufacture / delivery of our furniture or thank us for being patient. It’s as if the process was a purely transactional one for them. Sell the furniture, respond only when the customer asks a question and then deliver the furniture. Nothing more … nothing less. Our purchase was with Stanleys, not the manufacturer. As the vendor we trusted with this significant purchase, we had an expectation that Stanleys would be our advocate in navigating the entire process. Instead, they took a seat on the sidelines while our frustration...

I will never shop here again! My parents furnished their home several times over with Stanley but their customer service and morals have gone down hill. Bought our very first piece of new furniture with them. The dining set came damaged. I called immediately and was told to bring the chair back. The company that makes the chair said it should be replaced. Stanley's told me they would replace it but painted it instead and in doing so damaged the three lower rungs of the chair. They had left the chair in our back mud room. When I saw the horrible repair job which was also a different finish then the rest of the chairs I immediately called and brought it back. They refused to replace it and instead "repaired" it again. The new repair paint scraped of the chair with a wet sponge. Needless to say it went back again and when I went to pick it up yet again it looked exactly the same. I discussed my disappointment with a salesperson who agreed it was not acceptable when another salesperson (Chris) approached and began insulting me, telling me it's my fault for wiping the chair, and was very agresssive and rude. My preteen son who was very upset with how he was speaking to me began to ask me if he should call the police or my husband or begin videotaping the salesman as he was so rude and aggressive. The salesman then told me I should teach my kid some respect. The original salesman had the decency to look embarrassed but the owner was sitting near by and ignored the entire exchange! I left the store as it was very upsetting and the salesperson was continuing to get more abusive and now attacking my child. I went back again today to just try and get my damaged chair and the same salesman was there. Needless to say he was again rude and lied several times. Do not waste your time or money here. Rude liars with the worst customer service ever. Do yourself a favor and look up the number of small claims against them too. Wish I had. Response by the store below is full of inaccurate remarks. Canadell reported that no claims were received and had they been the chair would have been replaced immediately. We gave the name of the representative. The long and short of it is that the chair should have been replaced on day one and the aggressive rude behavior of Chris is unacceptable. Yes it has been 4 years but that is because we have had to continuously bring the chair back for poor repair(i.e. Mismatched color, they sanded chair and the sprayed over the sanding particles without wiping the chair down leaving it gritty, the repair paint coming off with the wipe of a damp sponge, once the chair was dropped in our mud room with the repair never completed ) and we had several times that we attempted to pick up the chair and were told it was sent back to warehouse or we couldn't come on the weekend. Not to mention I no longer will go back alone after the way I was treated. When I left the initial review I had gone to the store that day where I was again met with lies and aggression and was ultimately told they were not replacing or fixing the chair and would call me to pick it up. Still waiting on that call. I will not respond to any further remarks by this store. They...

My wife and i have been looking for a TV console with an attached hutch for quite some time now. We finally found the one that fits our needs. The manufacturer was Aspen Home. We found out online that Stanley Furniture in Patchogue sold Aspen Home Furniture so I decided to call them directly on the Saturday before President's Day to find out the price and order the piece from them. I gave all the information including, manufacture description and sku number to a man who identified himself Chris. He told me Stanley furniture distributes Aspen Home and they most likely will be able to beat online prices. Quite frankly, my wife were willing to pay more then the online prices from various online websites for the many benefits of dealing with a local retailer. Chris told me he would get back to me at the end of the day, well he never did. We decided to give Stanley furniture another chance knowing it was President's Day weekend and the store was very busy. We decided to take the 40 minute ride to the store the following day. When we walked in to the store at least 3 people including the owner were aware of my call the previous day and knew we wanted furniture from Aspen Home. They encouraged us to look at the furniture they had in the store and clearly wanted us to buy one of the pieces they had on a display which, having worked in retail for many years, I respected. We really had our hearts set on the one from Aspen Home which we asked once again if they could order for us. They never said no but continued to sit us down and bring out more furniture catalogs and show us more consoles that we did not want. At this point the woman who greeted us at the door when we walked in was now helping another couple and never acknowledged us again. The owner of Stanley Furniture, Andrew now working with us took all the information regarding the TV console we wanted and told us that he would get back to me on a price and expected delivery, but continued to bring catalogs showing TV consoles we did not want. I explained we are very sure we want the console we came in asking about but understand if Stanley can not get it for us, again giving them the chance to be honest with us. He assured me that he will research tomorrow when he is less busy an get back to me. I asked Andrew, if I don't hear from you I will know you cant get it for us, and he assured me that he would call either the next day or the day after. Well Surprise! We waited over a week and never heard back from him. I even gave him an out and said, if I don't hear from you we will know you can't get and he said I will call you back either way. Instead of just being honest with us from the start and saying we don't deal with Aspen Home any more, or we cant even come close to the on line prices (which as I said we would have paid more for the furniture to deal with a local store) I have no respect for treating potential customers like that. I would not recommend Stanley Furniture. There so many other local stores that are honest and treat people better, with more professionalism...