Verizon — Local services in Town of Eastchester

I’m writing this review so that you can understand the invaluable employee that you’ve had working at the Bronxville store for three years: Misael has been instrumental in my family remaining customers at your store there are other stores and other companies that have better prices but the customer service the personal attention the attention to detail and the patience that he has shown particularly with an elderly non-technology savvy old woman has been extraordinary he also has always demonstrated patience understanding and the depths of technological knowledge that is very surprising given his young age I sincerely hope that you acknowledge that it is employees like this young man who create and allow you to maintain your business because of him I have recommended other people to come to your shop and purchase expensive plans In a time where personal communication and attention to detail is critical your employee Misael has been superlative and above and beyond his duties he reflects well on your business and I’m sure you’re very proud to have him as an employee I hope the compensation and the consideration you give him reflects his strong customer base. With best wishes Dr....

People ask why I’ve been with VZW for almost 20 years and they’re so expensive! The customer service and service is top tier that’s why! I’m so glad I literally stumbled upon this location. On a whim I went in to see about my upgrade avail because I wanted to take the home immediately rather than risk it mailing home! Chayna immediately assisted with the early upgrade noted on my account, ordered my phone for shipment to the store. Seems like she was out a couple of days, but as soon as tracking said delivered I called to be sure it was available for pick up! That’s when Justin came in for the closure! He set up everything for me, helped me transfer all my data, even assisted in closing out the old phone and prepping for VZW return with a label. And to top it off he helped me put my screen protector on! The genuine kindness and professionalism was truly truly appreciated! Keep up the good vibes! I’ll be back and recommend...

I have always been impressed with this store's customer service and it is on this feature that I am basing my review. Specifically, I'd like to point out the superlative customer service I received from Niall. This gentleman, on a Sunday, waded into the Gordian knot that was my mobile service plan and gave me several excellent options that left me with 2 new phones, one added line and a new Jetpack, all for a very reasonable price, not much different for what I had been paying already. He patiently explained the different features of plan and device alike with clarity and obvious knowledge of the subject matter, going out of his way to make sure I got the best deal possible. I left feeling like I was truly a valued Verizon customer thanks to Niall and I highly recommend him and the store...