T-Mobile Authorized Retailer — Local services in Town of Greenburgh

According to the reviews, this store doesn’t even deserve 1 star. Anyway, I walked into this store yesterday at 2pm. All I needed was to reactivate my line because when I went on vacation, my service cut off…Esmeralda the store manager, reactivated the line then told me I would save $10 a month on my bill if I did autopay. So I agreed and she signed me up. This ….. for lack of a word at all, added a data line to my account WITHOUT my permission. Charging me $10 a month instead saving me $10 a month. The audacity of this woman to stand there and do this without my permission is beyond me. Who is her boss? Thats the person I would like to speak to. I know she doesn’t own the store so who is allowing this woman to get away with transactions like these? I used to work for Sprint which is the only reason I have this line. I have never added another line on my account in 8 years so who does this woman think she is? I only have tmobile because of the shift from Sprint. Maybe its time to leave this company with its terrible service and even more terrible employees. I already called tmobile and had the line removed and the autopay taken off. All the “work” you did to gain this line was for nothing Esmeralda. So much desperation to get a line for such a...

This T-Mobile store in Tarrytown is managed by an absolute jerk of a manager, Elias, who hired two completely incompetent junior people who need to ask him every single question while he leaves the store early. When I came into this store for the first time, Elias acted as if he couldn't be bothered, and in fact, left the store early soon after. I was left to deal with one of his junior staff, a woman so incompetent she literally called Elias the second he left the shop and stayed on her cell with him THE ENTIRE TIME she was "working" on my phone because she obviously barely knows how to do anything. Elias was on the line the entire time telling her every step of what she needed to do -- and they still left me hanging for a long time. On top of it all, Elias is a massive jerk in person, with a huge "you bug me, get out of my face" kind of energy for everybody. If Elias hates his job and the rest of humanity, he should quit and find a job where he doesn't have to interact with human beings. And if T-Mobile wants to improve their #3 position in the market, they sure aren't doing well with jerks like Elias and his crew running the Tarrytown store. Save yourself time and aggravation! Find another T-Mobile store for...

Esmeralda is awful!!!! I went to the store to order a new phone, with a trade of $350 for my old phone, she just started to change my service plan. And I told her right away I didn’t want to change my plan or increase my monthly bill but keep my plan of $140/month with some other discounts that I have. She changed the all story, she gave me a promotion of $1000 for the trade, and told me that my monthly bill would be $133. INCORRECT When I got home I called T-Mobile and they said in order to get that promotion I needed to change my plan for Go5G Plus ($243.33) or Go5G Next ($333.33) and these plans include all discounts and promotions. I canceled the order and the plan that Esmeralda persuade me to get and I bought the phone online, I kept the same plan $140 plus discounts) and got the $350 for the trade. I don’t understand how this woman still works for T-Mobile? She has so many bad reviews and bad reputation!! BE AWARE...