This review is based on the personal interaction with the cashier who treated me with disrespect and poor customer service.
I have had my Caucasian husband picking up groceries from FreshGogo since it switched its drop-off location to Golden Village. There must have been at least four separate occasions but there was never a problem.
This time when I went to pick up, I had carelessly left one out of the two parcels behind due to rushing into the Golden Village to get my shopping done. I took home my grocery from Golden Village and one parcel from FreshGogo, but I overlooked that there were two parcels delivered. Since Tuesday, FreshGogo had repeated sending me texts and voice mails to pick it up, so I went on Wednesday afterwork but it was closed at 8pm.
I went again on Thursday during my lunch break to retrieve my forgotten parcel. At first the cashier pretended she didn't understand my question despite my attempt to communicate in English AND Mandarin Chinese. Once I explained to her, the cashier proceeded to yelled at me in front of a long waiting customer about not having signed in when picking up the parcel and pretended she didn't know what I was asking about. This is the cashier whom SOLD ME GROCERY ON TUESDAY WHEN I PICKED UP THE PARCEL, as I have seen her working there numerous time, nice and friendly as she could be.
After trying to clarify my request to pick up the forgotten parcel, she told me she HAD MANY CUSTOMERS WAITING IN LINE TO TAKE CARE OF and asked me to step aside and wait. I thought it was odd that neither FreshGogo nor my caucasian husband had told me about this extra step, so I called my husband to follow up while being put on hold aside the check out, waiting to retrieve my parcel, in front of a long line of waiting customers.
As I was conversing with my husband, I learned that of all the time he picked up the parcels, he had never been yelled at by anyone at Golden Village about having to go into the supermarket and sign off the parcels.
At this point, it was clear to me that no one had toldl my white-skinned caucasian husband about the sign off. However, the cashier felt she has the right to raise her voice and made a scene about a yellow-skinned female customer's careless mistake due to not having been told about the proper pick up procedure. This realization was unsettling and I felt disappointed by the fact that the Asian cashier could not treat me, her fellow Asian customer with the respect and dignity I deserve.
Racism, sexism or not, I doubt this cashier ever raised her voice to publicly humiliate a caucasian customer in front of other customers. As much as I like to support my Asian community and patronize the grocery store, this experience was traumatizing and I will not be showing my face nor recommend...
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