T-Mobile — Local services in Town of Hempstead

I entered the store. Two ladies were working, one was already out front helping a customer the other was in the back. Once the other worker came out from the back, she went back to a customer she had been working with. That customer was waiting for a back up to finish. "You have 55 minutes remaining." That worker continues to stand and chit chat about her coffee with this customer, meanwhile there are 3 people waiting to be helped. I go up and ask if I can be helped while she is waiting for the back up to finish. Doesn't even look at me and says "no". I say "so you can' help me for 50 minute while you wait for that to finish?" "No she will help you" speaking of the other worker who is already working with a customer. Now mind you the customer she is helping is a very elderly woman. This woman starts trying to explain what is going wrong with her phone and the worker began giving her attitude and explained that she didn't want anyone touching her personal phone. Understandable. The woman says "I won't touch your phone I just want to try and explain, but you keep looking around and not paying attention to me" The worker starts to walk away and said someone else will help you with an attitude. This elderly woman proceeds to start walking out and complaining that the customer service is horrible, which I agreed. Every person that was on line with me, including this elderly woman walked out of the store. You would think that workers who make money off commission would do everything they can to keep customers happy and taken care of, but I guess these workers don't like making money. I have to say a young gentleman came out from the back to help and he was extremely nice and helpful! The other...

I came into this T-Mobile store and added a new line of service 14 days ago. I was given an offer for a bill credit if I was to add a new line. Last night I was reviewing my bill and noticed my credit wasn’t on on the bill. I called customer service and was informed to go back to the point of sell to have them fix this. I went back to the store today and did not see the employee that helped me so I ended getting help from another rep of the store. The employee name is Ranay (last name unknown) was assisting me. I asked to speak to her manager becasue he was aware of the situation but she became upset at me and said that I cannot speak to her in the tone I was speaking in. She told me to leave the store and go to a different one all for just yes or no if the manager was in the store. This behavior of hers was very unprofessional and totally unacceptable. Another employee Danielle who was standing by saw the entire situation took over my problem and helped me and that was when I had been informed the manager was on vacation but a temporary one will be in tomorrow to give me a call.

I would like someone to contact me back as soon as possible regarding this situation. The whole incident was recorded by the camera so they can review the footage. It happened around 10:00 am to 11:00 am on Tuesday...

My wife and I had been to two different T-Mobile stores previously, and unfortunately, we left both times feeling completely ignored. No one seemed interested in helping us or explaining the products or deals for upgrading our phones. We almost gave up, but decided to give it one more try at this store —and I’m so glad we did!

Ranay was absolutely amazing. From the moment we walked in, she made us feel welcomed and took the time to thoroughly explain all of our options. She answered all our questions, walked us through the upgrade process, and made sure we understood the details of each deal. Her professionalism and customer care truly turned our whole experience around. If you're looking for exceptional service and someone who genuinely cares, we highly recommend visiting this store and asking for Ranay!

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