Target — Local services in Town of Islip

it is unfortunate that i must communicate possibly one of the most utterly worst experiences i've come across from a respectable retail giant like Target. I bought an Oculus Quest 2 in late June just this vear. I used the device for a while until i noticed the device was not able to recognize the level of the floor properly. I took the initiative of returning the product to Target for this defect on the 26th day after my first purchase date. Since Target's return policy is 30 days, I was safe on this end. However, to my surprise, the associates there refused to take the return after they noticed the serial number from the device did not match the serial number from the box it belonged to. Now this would be a perfectly reasonable reason for any store to refuse a return, since the obvious assumption was that I placed another defective one I had laying somewhere and put it in the box that i purchased the good one from at target and try to return it to get my money back. However, I can solemnly affirm under oath that I did not do that and tried to convince the associated of this fact. They of-course didn't believe me and continued to refuse the return. I went back home and thought what recourse I have. I decided to contact Meta's customer service about this issue of 2 different serial #s and they affirmed that the 2 different serial numbers is in fact how Meta makes all these devices and that it is not an anomaly. So all Oculus Quest 2's ever built will have a serial number different from the box it is placed in. Meta's customer service agent confirmed that the Oculus I bought from target indeed matched the box's serial number I had bought it with through running the 2 serial numbers through their data base. So they advised that I can take a record of the chat with them to the Target associates so they may have primary evidence of this reality and that no fraud has taken place. To my surprise, Target associates continued to refuse the return citing the same reason: that the serial numbers dont match, which means I committed the fraud mentioned above hence they must refuse the return on that basis. They refused to take my chat with Meta's agent as evidence of my sincerity. They further stated that it is Target's store policy to refuse any Oculus Quest 2 that have a difference in the two serial numbers. I asked where that policy is written and they refused to provide it. The associate further even stated that he has returned Oculus's in the past that have 2 different serial numbers. I told him that that would mean that the meta agent i spoke to would be lying since they are telling me all Oculus's are built with the 2 different serial numbers. So who's saying the truth here? is it the associate who returned oculus's with two different serial numbers (a reality that Meta agent has confirmed doesnt exist anywhere) or the Meta agent who confirmed the Oculus I bought form Target was appropriately placed in its box. I googled the serial number issue and found another review of a person who tried to return their's to Best Buy. The review was placed in an official Meta's Oculus community. Best Buy, he stated also refused the return for the same reason. In that post, The Oculus agent who replied to the customer of Best Buy stated the same. That the Oculus is supposed to have a different serial number from the box it is bought with. To make matters worst, I bought an oculus from the same store back in ~April, after noticing a different defect, I tried returning. the associate then returned it after looking at the serial numbers. I didn't of course I would run into this issue today so back then, I assumed the serial numbers were the same and the associate happily returned it for a full refund. This time around however, they refused. This would mean that the associate back then understood the fact of 2 different serial numbers. The associates from my second experience did not.

Thus, this whole mess must mean that others might also be going through the same problem. In the end, I highly recommend ppl to be diligent...

This is the absolute worst Target Store that I have ever been in. I bought an air Mattress this past Saturday, and specifically asked the cashier if it was returnable, to which he replied “yes, within 90 days”. When we tried to use it, the switch wasn’t working correctly so I decided to return it. When we went back to the store yesterday, they informed me that there are no returns on air beds and that there was a sign posted in the aisle. I asked the Assistant Manager Paul to show where there was such a sign. When we got to the aisle, not only was there no sign, but he told me that in order to be able to return it, I’d have to call customer service so they can provide an override code (there is no such thing, or process). Then Paul proceeded to leave me and put a new sign in the aisle to protect their butts. Then another “Manager” Chrystal came over and told me that there are signs posted by the returns area.( in tiny print somewhere no one would see, and also referred me to the back of my receipt, where the website return policy was located. I asked how would anyone know that, and she replied most do. Well then I must be an anomaly then because I wouldn’t have known that. She then said that they’d do an exchange, but without signage, why should it be my fault and get stuck with an exchange? Then another manager came over named Christine who was not only rude, but a liar. She stated to me that they do not return airbeds due to bed bug concerns, but then said they’d take it back in an exchange. I asked, what’s the difference between bed bugs in an exchange, or return? To which she replied “ this is going to be thrown right out in the garbage. What’s the difference?? Then she asked “how much was the bed”? ( by the way, the receipt was on the counter) to which I told her $119.99. She then said “ ohhhh, if it was less than that I could have returned it”. Are you kidding me? What an absolute joke this so called management team is! Then when I walked out, I called customer service again, who called the store. Christine told them that she reviewed the tape from when I can in and magically there was a sign there the day I bought it. That is an outright lie, and I would love to be able to see that footage that would be able to get a specific item in an aisle like that. The moral is that there are plenty of targets out there, but DO NOT GO TO THIS ONE. The management staff are all inept, liars, and completely useless. They could have made a simple concession due to the fact that there wasn’t even a sign there yesterday, and all would be fine. But to fight with me over such a silly thing is just ridiculous. So PAUL, CHRYSTAL, and CHRISTINE, you should all be ashamed of your actions. I will make sure your corporate office reviews that...

Twice now I bought items from this particular store where the contents were missing and replaced with either junk or random pieces, and their customer service and polices- or lack there of- need auditing from corporate…let me explain. The first time, I bought a white Xbox controller for my pc. When I brought it home and opened it, inside I found a used and broken blue controller. The first thing I did was put everything back the way I found it, grabbed my receipt, and drove right back to the store. After complaining, customer-service reps told me that since the seals (the clear tape that seals the box) were unbroken, they could not be held liable because as far as they knew- I was the one who broke the seal and replaced the contents with the used, broken controller. When I asked to speak with a manager, they sent for security instead. Seriously! Luckily, I was with my sister-in-law who went crazy, momma-bear on them, and they finally sent for the manager. After fighting with her for 15-min or so, the only thing she offered was store credit. I reluctantly took it because what am I gonna do with a broken controller?

Fast forward two months later. I’ve already forgotten about the earlier incident, it was the first time I experienced anything like that from this store, let alone target. I went about my usual target-run when I stumbled across the Lego medieval black smith builder set (I’ve been collecting Legos since childhood), and vía impulse-buy I picked it up. When I got home, low and behold I only found 8 out of the 25 bags that should have come with the set. I didn’t bother bringing back to the target at bay shore due to my last experience. Instead I emailed the lego company directly. With compassionate customer service and care they were able to send the missing bags within a couple of weeks. When time came to start building, I open the first bag and learn none of the original bags where inside. Whoever stole the items from box replaced the contents with random bags from other sets.

Corporate needs to investigate this location and how they handle their merchandise and customer care because when a customer asks to speak with a manager, security should not arrive, and a customer should not feel hopeless in...