Starbucks — Restaurant in Town of Islip

The food is good, I mean it’s Starbucks. But the service on the other hand… on 11/6 Monday, at 9:30 bc maybe then if the store sees this review they’ll know what staff was on shift at that point. I’m with my friend, we both order, when I’m up there I asked for small chestnut praline latte with decaf. Hopefully that’s right because I’m still drinking the coffee but I’ll know in a little while. Then I asked for a bacon Gouda sandwich no bacon bc if the bacon isn’t burnt I don’t want it. The cashier laughed about that, and then another employee said yeah it’s been like that all day with the food. Okay so now you laugh at customers food choices. I paid, didn’t get a receipt. Thought it was common practice, do I need to ask for one now? I let it go. But then I said may I please have siracha sauce. The cashier pointed to this little kiosk at the end and said for me to get it there. So at the end of the counter there was this extra little kiosk that looked like a self service place to get your sauces, a bag, the cup sleeve, napkins and the like. Well there was no sign saying no customers there, I wasn’t even behind it but one of the employees said mam you can’t be back there, so that’s when I proceeded to say that I was told to come over and get the siracha. It wasn’t even like mam can I help you get something? Maybe that would change the tone. The workers seemed stressed and over worked. I’d rather go to a stand alone Starbucks in the future. Glad they are opening the one in bay shore. Also my sandwich wasn’t even put in the oven when I ordered but probably more than 5...

So I drove out of my way to this Starbucks on Saturday, Sept 16 2023. My husband and I walked into Target directly to the Starbucks counter, where a woman and her son were ordering. She stepped to the side, and my husband and I stood there a couple of minutes. No one acknowledged us. I stepped right up to the counter (3 employees behind it), and after a minute, a woman came forward and said, " we are closed." I thought, "Oh, ok. ", to myself thinking it odd since she JUST took that other womans order. We walked out to our car and realized she LIED because It was not 8 pm yet! How dare she do that! 2 cups of coffee is all we wanted, not a 3 course meal for God's sake! It is hard to find dedicated good employees. We should have absolutely had our order taken! There is no excuse for...

I went today this morning and the Barista not the one who took my order but the young girl with the red hair who made the order was rude when I asked why did they forget to put the crunch on my caramel ribbon crunch frappe she gave me a attitude she needs to get retrained in providing good customer service or maybe she’s just not happy working there but she was rude & obnoxious. You want loyal customers returning back and I’m a regular there but with today treatment I definitely won’t be returning there again because of the service provided to me. Please speak to her in regards to providing good customer...