Watertown Storage Solutions - US 11 — Local services in Town of Le Ray

If you could give a rating or less than zero starts I would do that. I attempt to get some stuff out of my storage unit, only to find out that it has a company lock on it. So I call to find out what is going on. Turns out that my automatic payment were canceled when KO storage bought the facility from EZ Storage, failing to inform me. Now I do take responsibility for not noticing the payments not being taken out of my account, got it my fault. The reason I would give this place a negative rating is for the fact that not once did they attempt to contact me about payment. I was actually told because I'm active duty military they didn't inform me because the unit wasn't up for auction yet. So let's get this straight, it's KO storage policy not to inform military members that they missed a payment until they put the unit up for auction. That doesn't seem right. Let's imagine a military member is deploying, he stores most if not all of his or hers household goods in this facility. During the deployment said service member gets a new debit card. They're not thinking about the storage unit because they are deployed and set up auto pay. Now they come back from deployment to find out that KO storage has auction off every this service member owns. This is a company that I will never do...

Barry from KO was amazingly helpful over the phone! I was scared when I arrived at the office to find they were closed, as I thought my question would be to difficult over the phone. (I had just rented a unit the night before for first time... Only to discover I'd need a bigger one.) I didn't however, want to miss out on the current deals and hoped the money I'd paid for the one night could be taken off of the total of a larger unit in same area. Barry made it effortless for me, totally understood what I was trying to accomplish and did so in an amazing amount of time. Got off the phone, moved my stuff and added the rest. Bam. No worries, all done. AMAZING CUSTOMER SERVICE!! NOT TO MENTION, THE BEST PRICES HANDS DOWN! Couldn't be more satisfied. 😊

Okay, now I have to add that I just spoke with Kris on the phone who flawlessly helped me move YET AGAIN 🫢😁 to another, bigger unit! He was quick and super friendly like everyone I have had the pleasure of dealing with from KO Starage company!! They are 100% the best by far. I can't thank you all enough for such amazing customer service as well as amazing property set up, units, the...

KO Storage. I was recommended to this business and the fact its location is off Route 11- minutes from post, is convenient. The lot is secured with an automatic gate and a PIN code. The driveways were well maintained during the winter season. I used their business for temporary storage, and I'm satisfied with everything from applying to closing out. All my items stayed dried and there was zero sign of tampering, animals, or leaks for the duration. Take note of the hours of operation as access through the gate is not 24/7. Applying was made entirely through their website. And close out was completed over the phone. Maibel, communications agent, answered all the questions regarding the account. She was respectful and courteous describing what needs to be done making the process quite simple. The entire process for me was either over the...