Mattress Express Evans Mills — Local services in Town of Le Ray

5 Stars – Honest, Knowledgeable, and Truly Outstanding Service!

We had a wonderful experience at Mattress Express in Evans Mills, NY, thanks to Ryan. From the moment we walked in, he made us feel comfortable and understood. As a retired veteran family with specific physical needs, Ryan took the time to listen and guide us without pressure. He was honest, straightforward, and down-to-earth—everything you hope for in a sales professional.

He clearly explained the features and materials of each mattress and encouraged us to test out every one we were interested in. He was also completely transparent about how prices and quality vary, helping us make the best decision for both our health and budget. One thing he said that really stuck with us was: “I won’t recommend anything that I wouldn’t buy or sleep on for myself and my family.”

The whole experience was smooth, relaxed, and stress-free. While we came ready to buy, the store offers flexible financing options that make planning ahead worthwhile for anyone exploring their options.

Ryan went the extra mile, even following up after the sale to update us on the status of our mattress delivery.

We left the store happy and satisfied with a great mattress, a mattress protector, and an adjustable bed—all at an excellent value. If you’re shopping for a mattress and want expert, respectful, and honest guidance, do yourself a favor and ask for Ryan at Mattress Express. Highly...

I am writing this review to emphasize the importance of thoroughly considering your mattress purchase. Take the time to ensure it meets your expectations before making the final decision. Despite what I believed initially, after spending thousands of dollars, I find myself despising the mattress and struggling with back pain, preventing me from getting a good night's sleep.

After a week, we contacted the seller with the sincere desire to return the mattress and revert to our old one. I particularly appreciate the adjustable base and wish to retain it, but unfortunately, we are stuck with the unsatisfactory mattress. While there is an option to trade it for a pricier alternative, I found none to my liking. I am reluctant to play a risky game with my back, potentially ending up with a higher payment for a mattress I do not desire.

I am yearning for a more straightforward return process. Ideally, the ability to return a mattress after the first night, even with a nominal fee, would be a fairer policy. The current situation feels unjust, as I am reluctant to spend the next two years paying for an unused mattress that causes discomfort. A more customer-friendly return policy would greatly improve this experience. Possibly shopping somewhere with a better return policy than here...

My wife and I came here to get a new mattress which we desperately needed.

We had the pleasure of speaking with Scotty who helped us find the mattress that perfectly fit our needs.

He was extremely professional and very knowledgeable. He's basically like a sleeping scientist. Lol

He was able to get us a mattress that perfectly fit our needs and we are very grateful.

We were in and out in less than 20 minutes with everything taken care of. Removal of our old mattress installation of our new one and a very fare warranty.

With this level of professionalism and customer satisfaction I honestly don't know how they stay in business. I won't be going anywhere else for a mattress.

Thank you very much Scotty from both myself...