Verizon — Local services in Town of Le Ray

I recently had a fantastic experience at the Verizon store when I stopped by to address some network connectivity issues with my two phone lines. I am delighted to write a positive review, as Erica, one of the store's employees, went above and beyond to ensure a speedy and efficient resolution.

From the moment I walked into the store, Erica's professionalism and knowledge were immediately apparent. She greeted me with a warm smile and took the time to listen attentively to my concerns. Her expertise was evident as she asked insightful questions to better understand the nature of the connectivity problems I was experiencing.

Erica wasted no time in diagnosing the issue and proceeded to fix both phones promptly. Her technical prowess was impressive, and it was evident that she possessed a deep understanding of the Verizon network and its intricacies. Not only did she resolve the problem swiftly, but she also took the time to explain the steps she was taking, ensuring I understood the process and providing valuable insight.

What truly stood out during my interaction with Erica was her charismatic and friendly demeanor. Despite dealing with technology challenges, she remained patient, approachable, and positive throughout the entire encounter. Her enthusiasm and genuine interest in helping me left a lasting impression.

Overall, I cannot thank Erica enough for her exceptional service. She embodies the qualities that make a customer service experience truly outstanding. Her professionalism, knowledge, charisma, and friendliness created a comfortable and welcoming environment in which my issues were promptly resolved.

I highly recommend visiting the Verizon store and seeking out Erica's assistance. Her expertise and outstanding customer service skills make her an invaluable asset to the team. Verizon should be proud to have such a dedicated employee who goes above and beyond to ensure customer satisfaction. Kudos to Erica for her...

After having my phone thrown across the room by my young child and noticing it was all but destroyed I decided to take it to this Verizon location. I've had many experiences at phone stores, all not too enjoyable, but to my surprise, I found this one to be very helpful and inciteful. The staff was very friendly and helpful and willing by any means to help me accomplish the task of getting a new phone The member that stood out to me the most was Savannah who walked me through the process extensively and made sure everything was correct and that I would receive a replacement phone as soon as possible. In the future, I will be recommending any and all friends to this location as I feel they provide the best phone/tech support possible...

I went to upgrade my phone yesterday and Erica did amazing. I went around 5:30PM and was the 2nd in line but people were coming in left and right. She probably had 15 people in line behind me. When I tell you Erica did exceptional with her customer service I mean it! She was patient, listening and took each customer as if they were the only ones there to ensure they received the best customer service individually for the upgrade and/or issue they were having with their phone. I will be back to this location because of how amazing Erica was! Thank you so much Erica, what a pleasant experience to have after I worked all day to know I had an experienced associate working to upgrade my phone!...