Candlewood Suites Watertown-Fort Drum by IHG — Hotel in Town of Le Ray

We were in Watertown area just for one night and decided to try Candlewood Suites Fort Drum location as the IHG website listed it and the Hotel pictures seemed nice. Sadly the hotel/room did not meet the standards we have come to expect from IHG hotels. The staff were very friendly and accommodating. The kitchen and bathroom were okay, The room itself was a good size but was very well worn. The bed was extremely uncomfortable and noisy, (I was told that possibly the boxspring was broken). The blackout curtains were badly water stained and worn, and the recliner chair in the room was so worn it looked like something from the trash. The seats on the two chairs at the table were stained and dirty looking. Overall the standards of cleanliness seemed to be a bit lacking. The water glass in the bathroom looked like it had been used before and appeared to have toothpaste residue in it. (I was told it was probably hard water stains) The pot on the stove still had a price tag sticker on the bottom which was singed from being on the hot stovetop. The front desk and the lobby were not particularly inviting and the elevator floor needed to be vacuumed. When I brought my concerns/disappointment to the attention of the manager on checkout she apologized and explained to me that they were starting to update and renovate the property but that they were starting with the outside (painting). I was very glad we were only staying for the one night as I could not have slept another night in the uncomfortable noisy bed. I feel bad to have to write this negative review because the staff were very kind but I think people should know what to expect when they book at this hotel/location. I have no idea how they got a 4 star guest rating, unless those guests had rooms that were much better than the one we had. Maybe after they complete their update/renovations it will be a nicer place to stay but until then don’t expect much...

We live on the road for business. We visited this hotel two months before, and it was like new and wonderful. This time, when I checked in to my room I saw one dead fly. I thought I could remove that. Once checked in, I was sitting at the table when I heard continual buzzing. I opened the windows to find fifty to one hundred dead flies in the frame, a hole that looked as if it had been cut , and multiple openings in the frame that allowed for the flies to enter the room. When I reported this to the man at the front desk, I was told that it was that time of year. There was nothing that could be done, because it was that time of year. When we last visited, it had been in August. We were there at the end of October!! I was traveling with a work group, and there were few hotels available. I asked for tape and a vacuum cleaner. It took me two hours to kill all of the living flies, remove the dead ones, and plug up all of the holes and openings in the setting that allowed easy entry for the flies. The next day I had a more limited repeat of the same. Fortunately, it was only a one day job. My situation was not as bad as my coworker who was taken to four filthy rooms before finding a room down the road. Wish I’d thought of it. My room was clean, though I did wipe down he surfaces. The laundry room was filthy. I simply cannot understand how a hotel could go down so fast. As I wrote to the hotel, it was as if the gremlins had been let lose. I think either a lot needs to change, or they don’t need to be under the IHG name. I took photos, but I am only able to upload one. I stuffed the openings, taped them…the stuff on the windows is what I...

Absolutely horrible! |Welcome to the era of covid 19 travel!|With the world on lockdown not being able to go pretty much anywhere for the Fourth of July weekend 2020 ; yes it is right ! 2020 ! (I have not being able to catchup believe it or not)|I decided to do whatever was possible and travel to what was available at the time without leaving my home state of New York due to travel restrictions so what better time to see something I always wanted to see; the archipelago located on the St Lawerence River at the border with Canada known as the Thousand Islands, also famous for the namesake salad dressing.|It was hard to believe that amidst the plummeting travel industry at the time hotels downtown were outrageously expensive therefore I needed to search for more “budget” friendly accommodations within the area, that’s how I landed at Candlewood Suites, what a fiasco! |The property is completely ran down beginning with the chairs at the front desk, although I have nothing to say or complain about the hotel staff which were very accommodating the building itself has way to many issues beginning with bugs inside the room. I had requested immediately to be moved to a different room thinking that this will resolve my problem, I was wrong! |The same problem persisted |Hotel staff is very attentive, cleanliness is not that impeccable but at least the staff tries to make it up for everything else the property is lacking.||Hopefully a year after these factors...