Papa Johns Pizza — Restaurant in Town of Le Ray

The pizza was fantastic as always. Unfortunately we ran into problems with the staff and our delivery. We had ordered our food and everything was great! We then get a notification that our order had been delivered. We checked outside and saw no one or our order. We attempted to call this Papa John's several times, and we received no answer. I called and had my husband call as well. Anyways, since we didn't get a call back and the app said it was delivered, we checked our neighboring apartments and no one had our orders. We then decided to drive to the Papa John's just in case the order was delivered to another person. We got in and was greeted. We explained our situation and the employee attempted to call our delivery driver. She got no answer from him but continued to call. She was finally able to get ahold of him and he was at our apartments. She asked if we wanted him to come back or for us to meet him. We decided to drive back to meet him. My husband explained that this was sort of an inconvenience, as we were told it was delivered and since we could not find our order or the delivery driver, we had to drive back. She said something about having to clock the driver back in so he could bring another order to another house on the way to our apartment and that is why the app said it was delivered. My husband then continued to tell her that he understood what she was saying but that it told us that it was delivered and we had no order we drove back. Then I mentioned that both of us had called their phone number several times and received no answer and then made the decision to drive there. The employee asked what number we called and I showed her the number. She said that we must have called the incorrect number because they didn't get any phone calls. The employee didn't know the number. She had to look through receipts to find it and then continued to blame it on us and the phone call not going through. Unfortunately, there was nothing done on their end to make the situation better. The employee had a belligerent attitude the moment we tried to explain what happened. The delivery man, Micheal, was kind enough to wait for us and we appreciated it tremendously. He was very positive and had a kind attitude. He apologized for the situation. We thanked him for...

I was a manager for a different pizza chain for a few years and I am so uncomfortable with how I was treated this afternoon... We ordered online over 30 minutes before we went to pick up because we were doing some shopping, when we arrived I went inside and was completely ignored by the woman on the make line who was just staring at me? I said hello to her and she just continued to look at me and not say anything.... weird. There was about 3 other guys standing around talking and nobody acknowledged or greeted me. Finally after standing there for a while, the woman on the phone got off and very sarcastically said "yes ma'am what do you need". I told her the name under the pick up and the only time she was relatively polite was when she was telling me I could add a tip on the cc machine. I am also 39 weeks pregnant and she made a point of putting the pizza boxes on the counter as close to her as she could, didn't push them or hand them to me, so I got to push my belly against the counter to grab them... Not a big deal, just some basic common courtesy...There are so many other better pizza places around, don't waste...

After reading all of the horrible reviews, I had to see for myself. I placed my order for carryout (as I'm was staying across the street) via the Papa John's website on a snowy Tuesday night without issue. I arrived to pick up my order about fifteen minutes later, and it was just coming out of the oven. I asked the only staff member onsite if he was more busy than a normal Tuesday night and he said very much so. Apparently, Domino's and Pizza Hut halted deliveries in the area, and Papa Johns was the only place still delivering. He was still very polite, and explained it was a great decision to order carryout as deliveries were a forecast wait of over an hour. He was understandably a little rushed, and multitasking while assisting me. Through it all, he did get my order correct and was professional. Sometimes there is more going on than just your pizza, and I'm glad I asked about it. Four stars because it's still only a Papa...