Home Sweet Home Properties — Local services in Town of Mamaroneck

I had a very disappointing experience with Home Sweet Home properties with 2 of their agents. My husband and I were looking for a rental. First we saw one property with Beverly who had not yet previewed the property or gathered much information on it, so she was unable to answer our questions like where a staircase from the kitchen led to or where the assigned parking spot was for the unit. After seeing this unit, Theresa Bruno-Spafford, who identified herself as the owner, said she would assign us with her "top agent," Anthony. Over the phone, I confirmed an appointment time with Theresa that was 2 days away. I received 2 follow up emails confirming my appointment time and I exchanged text messages about the appointment time with Anthony. I asked a question about the property which he then answered. At the appointment time, we were running a few minutes late as I had left a work event early to go see this property. I sent my apologies via text and said we would be there in just a couple of minutes. My husband and I arrived at the property and Anthony was not there. We waited. It was 25 minutes after the confirmed appointment time and I texted him. He responded, "Hi you're going to have to give me a little time I did not get a confirmation from you and made another appointment I will be there shortly thank you." I responded, "I confirmed via phone w Theresa 2 days ago. What time do you think you will arrive?" We waited some more. "He then called me and said he would be another 10 minutes and I expressed my confusion again that I confirmed the appointment and received 2 confirmation emails. He proceeded to raise his voice at me and tell me that people don't show up all the time and Theresa had added this appointment to his calendar but he booked someone else at this time who had confirmed. I said we did confirm 2 days prior on the phone with Theresa. He then raised his voice at me and said he was the top agent at the company and that I had not confirmed and he would be there soon. I told him we were leaving and that I did not appreciate being yelled at while standing outside a property waiting for him to show up more than 30 minutes after a confirmed appointment time. I informed him that I would be posting reviews of this experience so that others don't have to endure the same disappointing service when trying to find their own homes. He replied via email that he did not appreciate being threatened. Not sure where the threat was. I said I would review my experience and here it is. I seriously discourage you from working with this agency and most specifically with Anthony. I am only selecting 1 star because I have to and Theresa was nice...

Let me say after you sign and give them upfront fee, they will have power to rent you any kind of house...

They are checking your back ground once, then building company checking your background too... taking $600 upfront, before showing houses, if you don't like the house they are not giving your money back, and this $600 chancges their attitude to you because they have your money which you would not take it back... They are making you sign a small paper that makes you cannot get any other their apt which they did not show to you and they have in their list; with out fee if you find those houses out of their advise... I worked with 2 agent because first person (John the Italian was explained everything, opened each door with me checked everything with me, told everything about owner(it was constructor company, told me anything about walls, he showed me two apt but i had to find less bedroom apt) deal did not worked with me then Worked with Anthony, he showed me apt did not tell me anything about it, did not tell me how big it is; just said me it is big... did not tell me the utilities till I ask, did not tell me there was a laundry, did not tell me parking is or is not included, he did not tell me anything about the house, he did not tell me the ceiling made out of wood and I can hear anything happen above me and they can hear low music... he was not know how much was parking, he did not show me where laundry is or there was a laundry in the building, Only he told me about the house "this is a busy location and this apt is going fast in few hour I have another appointment, do you want it or not?" And he did not give me any chance because they had my $600 which I cannot get back... in this way two bedroom apartment was $2000 (one parking garage, living room as big as my whole current studio), studio apt was $1400 (parking goes $100 to 150); he made me get studio (they were in same street one min each other)... Before working with these people find apt supers or owners and work with them because these guys doing ok with only for house owners... and their only job checking your credit score... I would not...

If I post anything lower I would. I was shown an apt with tenants actually living here which “is as” was very false pretense. This experience has been a nightmare. I moved in 3/1/23 and I am renting an apt “as is” as the realtor in this company keeps reminding me. Let me explain I have been very sick since moving here. And I work in the medical field so I know when something is wrong. I have had issues breathing here and I reported it to home sweet home and the owner. Requiring me to be on three medications, albuterol, breo and singulair. And nothing has been done. I reported to the town and they send someone out to check things and he agreed something was wrong. Air smelled like mildew. I thought it was mold. Owner of the home was told he had to have house tested for air quality he did not. He had some backyard guy come in and repaint bathroom ceiling and he did not have air quality tested. I had to have it done. And air quality in home was tested as unhealthy. I went to a company with reputable background. And I gave it to owner but nothing has been done. I informed you guys nothing has been done. One room I can only open two windows. And one bdrm I can’t open any. Because there are no screens. So beside paying almost $800 to have air tested and mold testing. I had to purchase air purifiers (3) to be exact I am no expected to buy screens and everything else. I have reached out to my realtor for day one. I paid moving from Orange County to westchester. Paid you guys $ and paid the slumlord a month and a security and even still I paid March payment before it was due. I am going to have to take this to court. Because I am a single mom not someone who ho should be taken advantage of. Getting back to me at the end of the day means just that. Not me having to keep reaching out to you. Next step will be to contact the town...