BMW of Mamaroneck — Local services in Town of Mamaroneck

Mediocre customer service turns awful after signing lease agreement.

I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around.

I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock.

They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around.

I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car.

Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!?

On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one.

Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day.

I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games....

Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed anymore because of the cost onto the dealership. They assure me it was as good as CPO, but should have walked right there. Car was still under warranty, so didn’t care too much. Car ended up having a boost leak found by my local dealer about 2 days after purchase (fixed under warranty). Don’t believe their multi point inspection as it was definitely not done properly, even for a BMW M car.

At the time of signing, I also purchased what I was told was a first party warranty and included it within my finance package (very expensive). When I got the paperwork to sign the next day I realized it was actually a third party warranty and asked to cancel it. It’s important to note that I singed this the next day because at the time filling the paperwork with the Finance Manager was like a tornado of unorganized papers, and he didn’t have the warranty one for me to agree to. He even seemed to be slightly annoyed that I read through everything, but it was late so I don’t blame him. Took about a whole month after to finally get and submit the proper cancellation form, but only after contacting BMW N.A. and mailing a certified letter asking for the cancellation. And even at 2 months it still hasn’t been reflected on my finance account, don’t know what’s the hold up. I understand these things take time but haven’t heard any update, basically zero communication after the fact** (see update below).

They also tried to sneak in a one year bumper to bumper warranty for $6000+. I say sneak in because after finalizing the car price, there was no communication about this, just kind of snuck in into the paperwork. Had to ask exactly what it was and get them to clarify. They just focused on the monthly payments. Don’t know if that’s a normal cost but all other BMW dealerships I asked said it was outrageous and can even be considered disrespectful.

Was also sold a $800 maintenance refresh (with only 6 months left on it), after being told explicitly that it will cover elective brake changes and that I would be crazy not to buy it as the brakes cost about $1500+ per axel. Of course, after asking other BMW dealerships as well as BMW N.A. I was told this is false and nothing can be done (as this is unrefundable in NY without General Managers consent). Was told the GM would contact me but has also not happened** (see update below).

All in all, BMW makes great cars and Mamaroneck has a great car selection / facilities. Friendly faces all around and everyone seemed like they want to help which is nice. However, next time I will probably avoid buying from them. Dealing with all this was what I believe to be a “Stealership” experience. I’m fairly young and lesson learned. If you do buy from them, don’t let them pressure you into not reading all the fine print, get every single claim in writing, and ABSOLUTELY to include a Pre Purchase Inspection from another service center or local mechanic as theirs is BS. Talk to your local or another BMW dealership to confirm what they’re telling you.

**Update: General manager did contact me, after leaving online reviews and contacting BMW NA, and helped sort out...

Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. However, to end my lease and utilize my insurance package I paid for to cover excess wear and tear, I had to have a separate company inspect my vehicle prior to returning to the dealership. The company was not inspecting vehicles due to Covid and they informed me they were unsure when they would return to regular service. I informed Brian of this, who graciously arranged for my car to be stored until the company resumed inspections. I proceeded with the lease and dropped my Lexus off and picked up my new BMW X4. This is no reflection of BMW, I love the car, great decision. The dealership was nice, process ran smoothly. Brian was quick to respond, called my cellphone without hesitation. Suddenly his communication was nonexistent. The inspection company with Lexus let me know they resumed service and I could have the car inspected to do any necessary repairs, I contacted Brian who emailed me back “Car has been dropped off the a Lexus dealership last week. They will be doing the inspection at the dealership. Best regards,”. Copied and pasted from his email

All of a sudden he forgot how to call me, even to say “hey we dropped off your vehicle”. I was still paying insurance on the vehicle, I still had one of the keys to return with the vehicle. He said “I left multiple messages”. He is full of lies, and I guess the epitome of classic sleazy car salesman. I offered to show him my Verizon statements to show there were no incoming calls or voicemails from him. He knew how to call me several times until he got what he wanted, then showed a lack of basic respect to notify me of changes in an agreement. Fortunately, things were worked out with Lexus, so I wasn’t charged. But the fact remains that he is disrespectful, lied when confronted and doesn’t take any responsibility for his shady actions. I would never do work with this dealership again, just because I know this particular dealership (like I’m sure most have) has someone like Brian there. I discussed the situation with Joe Czarnecki who was very helpful, apologietic and agreed Brian was in the wrong, but no further information as relayed as to why Brian is so incompetent with communication.

Followup after discussing with Joe again: Thanks again for discussing again Joe. However, due to the fact that you still only provide speculation as to why Brian did what he did, it's clear the "work to resolve" the situation was never really addressed with Brian. Otherwise it would not be "he must have been busy and quickly responded to your emails", "I'm sure he did not intentionally mean to come off as dismissive", it would have been an actual explanation. And still, if he didn't mean to be disrespectful and dismissive, you'd think he'd still reach out and apologize. I'll never believe he could be confused about what he was doing when my last email to him was "I'm very disappointed and find this extremely unprofessional"....his response - none. Didn't respond any further. He intentionally avoided the situation, was...