Verizon — Local services in Town of Mamaroneck

Brandon is, by far, the best representative Verizon has. Last week I spent 4-1/2 hrs. On the phone with various Verizon customer service, technical support and Apple support staff to fix a problem with my email caused by Verizon support staff. At the end of that time a Verizon customer support person in the WiFi section told me, “it’s not Verizon’s problem.” To be honest, I started to look at alternative service providers and was on the verge of switching. I decided to try one last time with Brandon at the Verizon store on Mamaroneck Ave. recently, I purchased a new XR iphone and he had made the transition from the old phone to the new easy. I explained what had occurred last week. He said, “we’re going to keep you.” It took him about 10 minutes to fix the problem with my email and my devices. He’s the reason I am still a Verizon customer. I know we take the time to complain when something goes wrong, but we should also take the time to give praise when something gets taken care of promptly, properly with politeness and...

Editing from 5 stars because this has been a total nightmare. First they took my trade-in but never actually traded it in, just straight up stole my old phone. As I was leaving that day they put a second device in my bag. It was a mobile hot spot that they claimed was a free promotion. It wasn't they added a second line to my account and unlawfully ran my credit financing this new device that I never even asked for. It made my bill go up $77, it was not a free promo. Lastly I had $315 device dollars on my account I was told were being used against my new upgrade. When I checked my account the device dollars were still there and the rep had charged my card instead.

So now I am out $315 dollars, a $500 trade-in, and have countless fees I have to challenge over this added line and device I never approved of. But hey at-least I have my $315 device dollars still. These people are thieves and I am submitting multiple complaints to the FTC. avoid...

I went into the store because my phone had glitched and stopped accepting any wireless connections. I spoke with Frank and Brandon, and they informed me that the glitch had become commonly reported, so I was able to get a new phone while the rest of the payment was covered by the company. Frank knew exactly what kind of phone was right for me that would apply the promotion and still fit all my needs, and he did not foist the latest model on me to try and get me to pay more. I've since returned to the store to pick up a case (it was not there when I got the phone) and had the pleasure of seeing him again, and since the case available was not one I would have wanted, he did not hesitate to say that I could come and get a replacement for no extra fee when they did come in, so it wouldn't hurt to use the offered one as a precaution until the right one came in. Frank's got the technical know-how and the social know-how. If I could give six...