Duck Donuts — Restaurant in Town of Mamaroneck

So Lillian took my order, which was the donut, bacon, egg, and cheese. I also ordered a lemon doughnut and a coffee at the time it was myself and one other lady who was actually behind me. She placed her order, which I let her found out to be a half dozen donuts, and I happen to notice that the young lady preparing the orders was putting her order together took a little time cause she had to decorate each donut with the specified icing and she handed this young lady her order, and I was sitting there waiting for mine I was there before her. It was a very little order and I question why did that young lady receive her order before mine at which time I felt uncomfortable and I asked for a refund I asked who the manager was and Lillan specified that she was the manager and I asked her if she could, please ask the young lady who was preparing the orders why she skipped over my order to take care of this young lady and she said that she would do it later in the back not in front of gas mind you there was no one in the restaurant, and I even took it upon myself to ask the young lady how come my order was skipped. She refused to answer me. I requested a refund and her back the item that I had which was a cuppa coffee and she told me to keep the coffee and I said no that was OK. She then proceeded to throw it in the trash, which I understand completely but the manner of which she did it was just very unprofessional.

The reason I took this matter so personally because I own restaurants as well, and if I happen to skip over one of my guests in the way of making their order, especially when it was a small order to take care of someone’s larger order and they questioned me on it. Well, I would give them some explanation Lillian as far as I was concerned, was extremely unprofessional and not nice so but that being said I won’t be going back and maybe you should just work on your customers service skills.

Chef...

So, I like donuts and wanted to try something I heard was very different from others. Duck Donuts. I don't understand why that name but I am quackers about this place! 😁 Pick from the specialty donuts they make while you wait! Made while you wait? Whaaat!? Yup, the variety is insane and I will have to go back many times to try the different types of topping options to create a personal fave. The donuts are fresh all day!! When the order was ready, a friendly staff member showed me the donuts to be sure my order was correct. Did I mention they are WARM! Nice and fresh and warm. How can one wait to drive home to eat them! The donuts are light and fluffy, not doughy. They are a regular size and worth every penny, which is pretty inexpensive considering they are made while you wait. Check out the menu on their website. Look at the pictures. I consider it time well spent. It was not very crowded the day I went; however, I have heard the line can be long. The staff was friendly and patient (good there wasn't a long line), while I felt like a kid in a candy store, trying to decide the 1/2 dozen order (Cookies& Cream, Lemon glaze, Strawberry confetti, Chocolate explosion, Chocolate with shredded coconut and marshmallow drizzle, and Cinnamon bun). Refrigerated 2. Put them in microwave next morning 12-15 sec....

I don't remember how I found out about this place, but I was intrigued. Finally several months later, I went there on a Wednesday morning...and OH BOY! I ordered 6 donuts (a variety) from the menu (approximately $15) and they were worth every dollar and every calorie. First of all, they are prepared & topped fresh. No old, dry donuts here. (If you've ever gone to that other place at 10AM, you know what I'm talking about.) I got the donuts to go and the car ride home was driving me NUTS!! The aroma of the donuts made me want to rip the lid off the box and shove them into my mouth. Seriously...they smelled amazing. When I got home, I couldn't wait to see if what my nose smelled would live up to the hype. I ate the Coconut Island Bliss and it did not disappoint. Let's start with, the donut was warm (cake donut). The chocolate was all melt-y and delicious. I wanted to take a bite of each of the flavors right then and there, but I didn't. Later in the evening I did try another donut. Let me say this, they come in a box, but they did not dry out after several hours (unlike those other donuts we all know about). The flavors were really nice. I also really enjoyed Sunrise (lemon icing and raspberry). I AM DEFINITELY...