Chipotle Mexican Grill — Restaurant in Town of Mamaroneck

If you have options, I suggest you choose another location such as White Plains or Rye Brook. The manager (?) tall scruffy man with a bad attitude seems to be bringing the atmosphere of this location down. The line was moving EXTREMELY slow. A young lady with glasses (Sunday, May 21st) on the food prep line was doing her part to try to keep things running smoothly. We’re all waiting a looog time. The man in front of us (also with a bad attitude) goes to pay. Tall scruffy man apologizes to him. Customer asks for chips. He gives them to him for waiting. Our turn. He now yells at everyone “exact change or card only!!!” My daughter has a loyalty coupon for chips. She shows him as we pay for our meals. He says you can’t have those, they’re for orders. My daughter asks “can we please have tortillas then?” He grunts and says I can’t give them to you, “I’ll have to charge you then.” I say “you just gave the customer in front of us chips”. He says “no”. I say “you all really look out for each other.” He loudly says “I’m married to one. Don’t even try it!” (I’m assuming he’s talking about a Black woman, as we’re both Black). We were the only POC (customers) on line and it was a very long line. He yelled more insults as we walked away. It was extremely inappropriate, misogynistic, aggressive and disrespectful. He also brought in a race element. Again his nasty attitude contributed to the poorly run flow. The two stars are for the employees who have to deal with him. My food was okay, a little skimpy and the...

I'm not sure which Chipotle is worse, this one or the Pelham Manor location but it should not feel like a privilege to buy a quick meal. I don't expect Michelin service but having the 'manager' giving customers attitude is extremely inappropriate. If she doesn't like what she does, she should pick a different profession. The attitude that she gives is as if the customers (and even her own staff!) are an inconvenience to her. She barked aggressively at the young worker who was making online orders because she wanted him to take something out of the oven. I ordered two burrito bowls, one with traditional chicken, and a second with 'Pollo Asado'. When I specified which bowl should have which ingredients, she rudely stated "Pollo Asado... Chicken, they're both the same thing" fully knowing which ones I were referring to. I guess because I don't present as Hispanic, she assumed I didn't know what chicken means in Spanish (?). I have the utmost respect for restaurant staff, as I used to manage a coffee shop in the industry, but this experience was piss poor. I don't ask for much from fast food establishments, but a little bit of respect...

The most unpleasant experience, the person who s made my bowl had such an attitude, I asked for sour cream, and got ( sour cream with corn and pepper in the sour cream ) grossed... not to mention that they didn’t replace the rice, the beans, the guac with the new ones. Instead she continue to make my bowl with the scrapings of whatever was left in the container, I had a quarter of a portion and they wanted to charge me $15.00 finally they made a third bowl for me because I have contact the manager at that point everything looked fine on the terrible but as soon as I took a bite into it everything tasted like he didn’t have a pinch of salt, everything tasted so bland this is so not typical of what you would get at chipotle what a disappointment this was, I would never go back there again and please people of Mamaroneck and Westchester do not come to this location they have employees with attitude, I highly recommend you to go to other locations where they serve fresh...