T-Mobile — Local services in Town of North Hempstead

I had upgraded my phone through Tmobile customer service and as a courtesy the rep mailed it to the store. The staff in the store sent the phone back without even informing me that the phone arrived. When I called, their response was that they aren't allowed to receive phones even if it's from corporate. Now I have to go through all the hurdles and wait for corporate to receive my phone, get a refund and then I can re-order the phone again. This store does not care about the T-Mobile clients. I called an hour after it was delivered. I'm sure the phone was still on the site since the tracking shows no movement. Shame on you.

UPDATE 1/20: The response from this business is so generic which further proves that they don't really care. I now have to wait 14 days for my refund but yet still have to pay my phone bill, even though i'm hundreds of dollars short in my...

I can’t say enough about the incredible service I received from Jessika C at T-Mobile! From the moment I walked in, she greeted me with such professionalism, warmth, and energy that it completely transformed my experience. Jessika went above and beyond—patiently explaining every detail, finding the best plan for my family, and making sure I left not just satisfied but truly impressed.

In a world where great customer service is rare, Jessika stands out as a shining example of what T-Mobile is all about: reliability, expertise, and genuine care for customers. She didn’t just help me with my phone—she made me feel valued. If you’re considering switching to T-Mobile, look for Jessika C. She represents the company at its absolute best, and she deserves recognition from both leadership and fellow customers.

Thank you, Jessika—you’ve gained a loyal customer for...

I called this store before coming in because I wanted to purchase a screen protector for my iPhone, I specifically asked if they could put it on me BEFORE coming in I was told yes- when I got there the lady that helped me said they couldn’t do it, and that nobody wanted to put the protector on my phone I went to another T-Mobile store and they gladly did it NO questions asked! Excuse me but I’m Paying $40 - it’s NOT free!!! They were rude, one of the employees was simply sitting On the side using his phone 📱 and They ALL refused to put the screen protector ! They obviously LIED b/c at the other T-Mobile I was helped without ANY...