Metro by T-Mobile — Local services in Town of North Hempstead

I am highly disappointed in the level of customer service rendered at this location. I have been a MetroPCS customer for nearly 10 years and have never experienced such negligence. I purchased a new phone for my business line and upon checking out I asked the employee if I am able to return the phone should any issues arise. I was verbally informed by the employee "yes" you have 14 days to do so.

Unfortunately, the phone I received has malfunctioned on so many level I no longer wanted the phone. First I am unable to send/receive picture messages which is vital for my business. There are applications on the phone that are malfunctioning and the camera photos are very blurry/pixelated.

I go into the store within the 14 day period to explain all my issues only to be told "your device is final sale due to it being an upgrade and not a new line." I immediately said I was verbally informed by an employee that I could return within 14 days however that was later denied by the employee and there was no acknowledement by any employee or the manager regarding the misinformation I received.

While the return policy is printed on the receipt regarding returning devices for upgrades, the receipt is not given to you until after your purchase is completed. Therefore if a customer is verbally told the wrong information they have already completed the transaction and not being told of the policy until they see the reciept. These are horrible business practices and should be looked into immediately. I am now left with a device that cost nearly $400 and no acknowledgement from the store for the misinformstion I was given. I have been with Metro since 2015 and unfortunately this experience has caused me to look into other service providers for my business. To the owner/operator of this branch please make sure your employees are providing customers with the correct...

I went there with an issue the representative did not have concern or respect for my issue seem like they got my money so I'm the furthest thing from their mind I came there with a situation with a phone I can't even mirror it and I have the Stylo 3 and now that's the fourth phone on my line and I need it to do this purpose so I went back to the store as the 1-800 number told me to go back to and talk to them only thing they said to me was they couldn't help me after 6 months of having the phone I can't even use the phone it don't have that simple option on the phone and this is a very expensive phone the girl behind the counter told me they only have service they don't know anything about the phones to be able to educate the customers on which one to buy it unless the customer tell him what exactly what they looking for in the phone don't make no sense right when I told the people when I bought the phone that's the purpose I was going to use it for it they told me this is a very good phone and it will serve your purpose as of now only perfume the servant is for me to look for another provider terrible service the phone don't even work that good it's okay but that service I really need it of being able to mirror it to a monitor so if you trying to do that do not buy phone from MetroPCS cuz you would not have that function on your phone so it'd be a waste of your time and money like me I'm definitely looking for another provider after today but they have an uncaring attitude when it comes to...

I honestly don't even know were to start with this store. One thing i can say is they are RUDE! This store is closer to me but I go out of my way to another store due to them being straight A, never do they understand when your trying to explain a problem always want to talk over you. Honestly they don't know what customer service is! Prefect example is just the other day i tried paying my bill outside in that little payable booth they have; only problem the machine doesn't give change! (ONLY WENT DUE TO IT BEING AN EMERGENCY) So i take myself inside and asked MAY I have change so i can pay my bill using the machine outside; this IDIOT said WE DON'T GIVE CHANGE?! I honestly did a double take and said wait what? You don't want to give me change to put it in YOUR machine to pay my bill? WE DONT GIVE CHANGE...BUT YOUR WELCOME TO PAY INSIDE "ONLY THING IS YOU WILL PAY $2 MORE" . . .Why would i pay $2 more when i can easily do it myself for $2!? Commonsense do you not think!? Long story short. . .my little self walked out calling them STRAIGHT A . . .! Teach them the meaning of CUSTOMER SERVICE since they obviously never knew what it was! Good...