T-Mobile — Local services in Town of Oyster Bay

DO NOT COME HERE! I came here a few years back in 2021 to get an iPhone. The phone was supposed to be new but seemed like the seal was broken when I first got it. The iPhone set up was very botched by the employee who set it up. Javier the guy who I came to follow up with said my line was going to be cut when I hadn’t even gotten my SIM card yet. He refused to call customer service to verify the info. The customer service was atrociously awful. The staff was very rude and implied I was trying to steal their phone on the counter, I was next to. I was certainly racially profiled. When I asked for an apology in person from the store then manager Onika Bristol who was a black woman, for Yadaria B’s awful and accusatory behavior, she said if my apology via phone wasn’t good enough she would call the cops if I came in store to get one. What!? I should’ve cursed her out. I hope Onika Bristol gets brutal Karma for her horrendous service and insensitivity. I regret not going in so I could record her calling the cops and post it on social media and give it to the press. I just didn’t want the extra stress pilled on top of the poor service I received. I called corporate multiple times to complain about these monsters and corporate agreed they were out of bounds and totally unprofessional. They gave me the number to the district manager and the district manager gave me a weak apology. I called a week after and he didn’t even remember the complaint and said that store never had issues like that. I have PTSD and this place triggers me so badly. It’s close to my house but avoid it because the experience was that bad. This is my second review and there will be more coming . Please do not give this store any of your money. They are quite trash. Worst...

The one star is for T-Mobile company for now charging their customers $5 to pay their bill in store people are struggling enough with money and the T-Mobile company is charging you $5 to pay your own bill ridiculous what this tells me is the company is for ripping people off my advice to the customers don't get T-Mobile they're just as crooked as the other companies comment if you wish December 25th 2023 my phone went on fire on my dresser putting everyone in my house in danger I went back to T-Mobile to get a refund the supervisor was totally rude did not give me a refund or any kind of discount did not care about human life all he wanted to do is sell me another phone I wouldn't recommend T-Mobile to my worst enemy this is a horrible company I should have been given a full refund instead they just sold me another phone I bought it cuz I needed it but soon as another phone company comes I am leaving T-Mobile for good the phone was a Samsung I should have been given a full refund they refused and that manager should be fired if any lawyers want this case please feel free to text me T-Mobile is the worst company...

I switched from Att to T-Mobile about a year and half ago. The price is better, but I keep having issues with my phone, one thing after another. Unfortunately Due to my hectic work schedule I don’t have time to keep running back to the store to resolve some of the issues and I just deal with it. Today I decided to try another store, and I just put on my GPS 1050 Sunrise Highway Massapequa. Wow,Wow! What a nice experience. I walked in, and this very nice girl Amanda came to help me and she was the sweetest and very patient. She immediately took my phone and with time and curiosity she and her coworker resolved the issue. plus I had a cracked screen protection and she asked if I had insurance and I said yes and she changed my screen thing in few minutes and I walked out feeling like Wow! I totally...