Batteries Plus — Local services in Town of Rib Mountain

I recently lost my backup car key/fob for my older model car, calling around for price options I tried batteries plus bulbs. The gentleman I spoke to on the phone told me that the replacement fob would be $75 plus $75 more to program it and 20 for the key. I told them I could order the key myself ($5 online) to see if I would save any money, to which I was told that there was a $15 key cutting fee, so whether I let them order it or not it would be $20 regardless.

A day or so later I found my lost key and fob, but decided I had better get one more backup because of the experience. Thankfully I looked online at fobs because as it turns out for my year of vehicle you can program them yourself; I ordered a new fob online for $20 before shipping and programmed it myself,it works great and I saved $130 from what batteries plus bulbs was asking.

I still needed the key, so I stopped there in person yesterday so that for the $20 I was quoted I could have them order my key but would have to come back once it arrived to have it cut. I paid 22 something with tax on the spot. I get a call an hour later saying that the cashier made a mistake and didn't tell me about the $10 key cutting fee, a fee that in my first phone call I was assured was only if I brought in my own blank. I never told them that I had talked to them a week earlier and gotten a quote, so apparently they misquoted me TWICE and then tried to act like I needed to pay more? It's only $10 but that this place can't get their fee schedule down is at best bad training and at worst legitimately predatory in nature.

I found a locksmith who cut my key on the spot for $25, which is what he quoted me. No run around, no games. Shop...

Ensure you have the price worked out before taking any time out of your day. I was told a price on the phone and upon arriving the price went way up. I told the guy I was told a different price by another gentlemen, and he was very rude. The guy on the phone was nice, he told me it was $70 for a new battery and if the back glass was broken beyond use they would replace the glass for the cost of the glass. When I got to the store I than talk to a different guy who I'm guessing runs the store, he tries telling me a replacement back glass for a s7 was $80, waited to see if I would take the bait, and than said but we'll do it for $40. I checked their website when I got home and it's $50 for a back glass replacement. When I told him that the other guy said it would be replaced at cost, he smirked and said that he was the one I talked to on the phone, in which I replied, not you but the guy I talked to on the phone yesterday. He could care less, so I walked away and told him they should get their act together. He snapped at me that they cant work for free. I said well of course not, but you need to have the prices right and tell the customer accurate info before they make a long drive and take off work to get to you. I also said it makes sense a glass replacement would be at cost seeing as how they are already charging for labor to remove and reinstall the glass, but He didn't care at all, no honoring their word. I'm glad he showed their companies colors, I'm sure they won't honor their warranties either. I even asked who the guy I talked to on the phone was and he gave no reply. They clearly have too much business and don't worry about...

I had purchased a two pack of bulbs last fall. I used one, and kept the other for future use. When I recently went to use the other replacement bulb, it didn't work.

I went into the store to get additional bulbs. I asked if they could do anything about the bulb that didn't work. They said, how do we know you haven't been using it and are now bring it in for a replacement? They also said I was past their return policy. I didn't think I needed to check each bulb in the package to make sure they worked before the return policy was over.

The price of the bulbs also didn't match the price in the register. They said they couldn't do anything about the non-working bulb, but would honor the price listed on the shelf. I would hope so.

Given their unwillingness to stand behind their products, I didn't purchase additional bulbs there. I won't buy from them again, but if you do, I would suggest you test the bulbs before the return policy is over and check the pricing that rings up vs. the shelf. I ended up getting a superior product from Home Depot for less money, and they didn't treat me like I was trying to pull one...