Rib Mountain Goodwill Retail Store and Training Center — Local services in Town of Rib Mountain

10/19/19 7pm. Just received the WORST customer service ever. Purchased a display end table from the furniture area. Upon checking out the cashier called back to furniture for assistance with loading. The cashier at the next register turned around and said it would be 5 minutes before someone was available. That's fine. I asked where to locate a flat cart and I'll just load myself. Cashier totally ignored the request and told me to wait back in furniture and someone would come help and then load my vehicle when I drove around. Waited in furniture 15 minutes and nobody showed up. Proceeded to get my own cart and take the table outside piece by piece myself. Found I would need a tie down for the trunk or a screwdriver to disassemble a bit to make it fit. Went back inside to purchase a tie down or bungee. Not in stock. Peeked in the back room to ask for assistance since the (now only one) cashier in the front had a large line. Lady in back said she would find someone in furniture for me. Came back and said she didnt find anyone and couldn't leave the back so I would have to just wander the store myself to find a worker. Hmm... ok. Nobody in sight. Went back to the front to ask the cashier if that furniture assistance was going to come through now 30 minutes later. Briefly explained I loaded it myself but needed help tying down. She proceeded to call someone back to furniture area. Apparently she didnt hear me when I said I had already loaded everything outside myself. Explained again. She then said they have no tie downs or bungee or cord of ANY kind EITHER for sale OR in the furniture area. Hmm. Worst customer service experience ever. I'm sure if I ever saw the person who actually worked furniture it all would have worked out but casher #1, cashier #2, and back room lady were all completely dismissive and super quick to say no to even get in contact with said elusive furniture...

I usually like to go to Goodwill and most of the time I have a good experience but today (7/31/24) was not one of those times. On this day I came across these summer shoes and above them was a sign that said "75% off summer wear."

I told my mom about them and asked if she would get them for me and I would pay her back. (I didn't have my money with me at the time). She was willing since they were 75% off it was a good deal. But when she went up to the front to pay for them, they didn't ring up right so the cashier called the manager over.

The manger said something like, "Oh those are only supposed to be 25% off. The sign that read "75% off" was meant for more summery items." Of course my mom and I weren't too happy about that! The sign was RIGHT ABOVE THOSE SHOES!! Plus those shoes WERE summery!! They were flip flops and pool shoes for crying out loud!

"That's false advertising!" my mom said with frustration but the manager was already walking away. "I should have told them that they need to move that sign then," she said later, going back over the situation.

This WAS false advertising and if they intended for those shoes to be 25% off they should have had another sign saying so! They didn't even have another sign indicating that those shoes were 25% off!! All they had was that one sign right above the shoes that said "75% off"!

Bottom line, we were NOT happy...

Extremely rude drop-off clerk. I arrived yesterday morning at the exact same moment as another customer also donating goods. That person and I courteously agreed that we could both drop off our few small items together and there was no need to compete. So we parked our cars together just outside door, and both of us proceeded to get out. A young lady working at Goodwill who appeared to be temperamental and easily overwhelmed immediately looked at me and said "Sir, get back in your car and wait your turn!" I said "There's a turn??" She says "YES - There is a line!" I looked around me and said "I see no line. This other person and I arrived simultaneously and parked next to each other. There is no reason why we both could not fit all our items into the cart and be on our way." The now-clearly irritated clerk looks at me as says loudly "GET BACK IN YOU CAR NOW!!" I was like....WOW! Just...WOW. I was very tempted to just empty my trunk onto the payment and drive away after that totally uncalled-for outburst. This is how Goodwill treats its customers?! If you don't want my free donated goods to profit from, just say so and I'll donate to another organization, never to return to Goodwill again for any reason if that's what you want. Incredibly rude staff member! That girl needs to be written up and a disciplinary critical incident placed...